Clinical Services Administrator in Canterbury

We are looking for a Clinical Services Administrator to join our In-House Clinical Services team at Northgate Medical Practice. This is a full-time, office-based position working 37.5 hours per week, Monday to Friday, 08:00 to 16:30. Please note that working from home is not available for this role.

Main duties of the job:

• The successful candidate will coordinate clinic diaries, manage patient bookings and communicate with patients regarding their appointments.
• They will prepare and process clinical correspondence and referrals accurately and in a timely manner, using dictation software and clinical systems including EMIS and Docman.
• The role supports a range of In-House clinics including physiotherapy, ENT, ophthalmology, wet AMD and coil clinics.
• The role also involves liaising with hospitals and external providers, managing incoming calls and queries, and supporting the day-to-day running of the Clinical Services team.

About us:

We are a large, busy practice with a supportive working environment and a committed, experienced team. We value our staff and are dedicated to their development. You will be joining a large multidisciplinary team of administrators and clinicians across our three sites in Northgate, Blean and Chartham.

We offer the following benefits:

• Free on-site parking
• Our dress code is business casual, with a colour scheme of black, white, navy, grey and light blue.

Job responsibilities:

• To provide a high quality administrative and secretarial service to clinicians and the In-house Clinical Services team.
• The post-holder will be responsible for clinical services bookings, clinic diary coordination, the accurate and timely processing of clinical correspondence and referrals.
• This includes preparing and formatting dictated documentation, submitting referrals through the appropriate pathways, managing EMIS tasks and maintaining clinic records in line with Practice procedures.
• The post-holder will liaise professionally with patients, clinicians and external providers to support safe, efficient patient care, and will support the smooth operational running of In-House Clinical Services in accordance with service contracts.
• The role requires a high standard of confidentiality, professionalism and attention to detail at all times.
• The post-holder will undertake any other reasonable duties consistent with the role, as required to support the needs of the Practice.

Qualifications:

• GCSE English and Maths at grade C/4 or above (or equivalent)
• NVQ Level 2 or above in Business Administration or equivalent

Experience:

• Previous experience in an administrative role
• Experience of working in a busy office environment
• Experience of dealing with telephone enquiries professionally
• Experience of managing and prioritising a varied workload
• Experience working in a GP practice or healthcare setting
• Experience using EMIS, Docman or e-RS
• Experience of processing referrals and clinical correspondence
• Familiarity with medical terminology

Skills & Abilities:

• Commitment to maintaining strict confidentiality
• Professional and courteous manner
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• High level of accuracy and attention to detail
• Proficient in the use of IT systems and Microsoft Office applications
• Ability to work both independently and as part of a team
• Ability to work under pressure and manage competing priorities

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.