At a Glance
- Tasks: Lead the recovery of credit hire and associated losses while managing a high-performing team.
- Company: Join Auxillis, a trusted name in accident claims and mobility services.
- Benefits: Enjoy competitive salary, annual bonus, flexible leave, and wellness support.
- Other info: Be part of a diverse, inclusive workplace with excellent career growth opportunities.
- Why this job: Shape recovery strategies and make a real impact in a dynamic industry.
- Qualifications: Proven leadership in collections and strong knowledge of insurance recoveries required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Peterlee, with regular travel to Principia Law in Northwich. This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.
As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third-party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.
Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.
Join Auxillis as a Head of Collections and enjoy some outstanding benefits:
- Salary: Competitive salary based on experience, plus annual bonus and company car.
- Annual Leave: Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata'd based on working hours). Public holidays and an extra day off to celebrate your birthday are also included.
- Pension: Employer contributions of 7%.
- Financial Benefits: Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.
- Wellbeing & Lifestyle Services: Access to a colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
- Community & Culture: A welcoming community that celebrates cultural events and holidays, with regular onsite visits from vendors and free, secure parking.
- Motoring Benefits: Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream: A free financial wellbeing app that gives you more control on your pay, helps you save, provides financial advice and offers discounts on shopping.
About You: We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment. You’ll bring:
- Significant experience leading collections, recoveries, claims settlement or credit hire operations.
- Strong technical knowledge of the credit hire and insurance recovery market.
- A proven track record of improving cash collection performance and reducing aged debt.
- Experience building and managing senior insurer relationships.
- Strong commercial acumen with excellent negotiation and influencing skills.
- Experience overseeing litigation strategies and working closely with legal partners.
- The ability to lead and develop high-performing teams within a fast-paced operational environment.
- A strategic mindset with the ability to translate business objectives into measurable outcomes.
- Strong stakeholder management skills with the confidence to influence at senior leadership level.
About Us: Auxillis (soon to be Northgate Insurance Services) is the go-to provider for bespoke accident claims and mobility services for motorists. We’re trusted by some of the UK’s best-known motor insurers and motoring brands. We’re part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We have been awarded a King's Award for Enterprise in 2025 for our commitment to promoting opportunity and supporting social mobility. We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive.
Head of Collections in Peterlee employer: Northgate Insurance Services
At Northgate Insurance Services, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Peterlee that prioritises employee wellbeing and growth. With competitive salaries, generous annual leave, and a range of financial and lifestyle benefits, we empower our team members to thrive both personally and professionally. Join us to lead a motivated sales team in a supportive environment where your contributions are valued and celebrated.
Contact Details:
Northgate Insurance Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Collections in Peterlee
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Northgate Insurance Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Collections in Peterlee
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Northgate Insurance Services.
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Research and Reflect:Before hitting that 'apply' button on Northgate Insurance Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Northgate Insurance Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Northgate Insurance Services.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
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Since this is a full-time position, employers at Northgate Insurance Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Northgate Insurance Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
