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- Tasks: Manage reception, coordinate treatment plans, and ensure a welcoming patient experience.
- Company: Join a friendly dental clinic focused on exceptional patient care.
- Benefits: Gain valuable experience in healthcare with flexible hours and a supportive team.
- Why this job: Make a difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for growth and learning in the healthcare field.
The predicted salary is between 24000 - 36000 £ per year.
To provide an exceptional patient experience by managing the reception area and coordinating treatment plans. This dual role ensures smooth administrative operations, effective communication with patients, and support for clinical and managerial functions.
Responsibilities
- Manage the reception area during surgery opening hours, ensuring a professional and welcoming environment.
- Answer telephone calls promptly and courteously, book appointments accurately using the SFD system, and confirm appointments with patients.
- Greet patients, assist with forms (medical history, consent), and maintain accurate patient records.
- Process payments (cash, card, finance options) and issue receipts; reconcile daily reports.
- Handle administrative tasks such as typing, photocopying, scanning, and updating practice guidelines.
- Order stationery and medical supplies, monitor stock levels for antibiotics, whitening products, and sundry items.
- Maintain a tidy and safe waiting area, ensuring leaflets and posters are appropriate and well-stocked.
- Liaise with laboratories for dental work, manage deliveries and returns.
- Assist with patient transport arrangements when required.
- Ensure compliance with data protection and confidentiality standards.
Treatment Coordination Duties
- Meet new patients in a non-clinical setting to discuss treatment options before and after dentist consultations.
- Explain treatment plans, consent forms, and finance options clearly and professionally.
- Maintain accurate records of all patient discussions and treatment agreements.
- Arrange future appointments and follow-up calls to ensure continuity of care.
- Monitor and manage treatment conversions, recalls, and outstanding treatments.
- Take before-and-after photographs, collect testimonials, and conduct patient interviews for marketing purposes.
- Support marketing initiatives: social media posts, open evenings, and local advertising campaigns.
- Handle patient complaints professionally, liaising with the Clinic Manager for resolution.
- Ensure patient accounts are settled according to practice procedures.
Additional Responsibilities
- Assist the Clinic Manager with staff monitoring, compliance checks, and stock control.
- Cover reception or nursing duties when required (if GDC registered).
- Participate in weekly and monthly meetings, contributing to practice development.
- Uphold internal marketing standards and monitor patient feedback.
Person Specification
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to work independently and as part of a team.
- Professional, calm, and courteous under pressure.
- Competent in computerised appointment systems (SFD or similar).
Desirable
- Knowledge of dental procedures and finance options.
- Customer service or reception training.
Working Hours
- 3 days per week
- Monday 09:00-18:00
- Tuesday 09:00 - 18:00
- Sunday 09:00-15:00
Seniority level: Entry level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
Dental Receptionist & Treatment Coordinator employer: Northfield Dental Clinic
Contact Detail:
Northfield Dental Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist & Treatment Coordinator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Northfield Dental Clinic. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative duties. Role-play with a friend or family member to boost your confidence and refine your answers. We want you to shine during that interview!
✨Tip Number 3
Show off your personality! During the interview, let your communication skills and friendly nature shine through. Remember, they’re looking for someone who can create a welcoming environment for patients, so be yourself and engage with the interviewer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Dental Receptionist & Treatment Coordinator position.
We think you need these skills to ace Dental Receptionist & Treatment Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for the role.
Tailor Your Application: Make sure to customise your application for the Dental Receptionist & Treatment Coordinator position. Highlight relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the dental field, and make sure to proofread for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Northfield Dental Clinic
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dental Receptionist & Treatment Coordinator. Familiarise yourself with the SFD system and be ready to discuss how you would manage patient records and appointments effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully interacted with patients or clients in the past. Think about times when you handled difficult situations or explained complex information clearly.
✨Demonstrate Organisational Prowess
Be ready to talk about your organisational skills. You might want to share specific strategies you use to keep track of appointments, manage stock levels, or maintain a tidy reception area. This will show that you can handle the administrative side of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle patient complaints or coordinate treatment plans. Practise your responses to these types of questions to show that you're calm and professional under pressure.
