At a Glance
- Tasks: Manage reception, coordinate treatment plans, and ensure a welcoming patient experience.
- Company: Friendly dental practice focused on exceptional patient care.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional growth.
- Other info: Work 3 days a week with potential for career advancement.
- Why this job: Join a dynamic team and make a real difference in patients' lives.
- Qualifications: Strong communication skills and attention to detail; dental knowledge is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Main Purpose Of The Role
To provide an exceptional patient experience by managing the reception area and coordinating treatment plans. This dual role ensures smooth administrative operations, effective communication with patients, and support for clinical and managerial functions.
Key Responsibilities
- Manage the reception area during surgery opening hours, ensuring a professional and welcoming environment.
- Answer telephone calls promptly and courteously, book appointments accurately using the SFD system, and confirm appointments with patients.
- Greet patients, assist with forms (medical history, consent), and maintain accurate patient records.
- Process payments (cash, card, finance options) and issue receipts; reconcile daily reports.
- Handle administrative tasks such as typing, photocopying, scanning, and updating practice guidelines.
- Order stationery and medical supplies, monitor stock levels for antibiotics, whitening products, and sundry items.
- Maintain a tidy and safe waiting area, ensuring leaflets and posters are appropriate and well‑stocked.
- Liaise with laboratories for dental work, manage deliveries and returns.
- Assist with patient transport arrangements when required.
- Ensure compliance with data protection and confidentiality standards.
Treatment Coordination Duties
- Meet new patients in a non‑clinical setting to discuss treatment options before and after dentist consultations.
- Explain treatment plans, consent forms, and finance options clearly and professionally.
- Maintain accurate records of all patient discussions and treatment agreements.
- Arrange future appointments and follow‑up calls to ensure continuity of care.
- Monitor and manage treatment conversions, recalls, and outstanding treatments.
- Take before‑and‑after photographs, collect testimonials, and conduct patient interviews for marketing purposes.
- Support marketing initiatives: social media posts, open evenings, and local advertising campaigns.
- Handle patient complaints professionally, liaising with the Clinic Manager for resolution.
- Ensure patient accounts are settled according to practice procedures.
Additional Responsibilities
- Assist the Clinic Manager with staff monitoring, compliance checks, and stock control.
- Cover reception or nursing duties when required (if GDC registered).
- Participate in weekly and monthly meetings, contributing to practice development.
- Uphold internal marketing standards and monitor patient feedback.
Person Specification
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to work independently and as part of a team.
- Professional, calm, and courteous under pressure.
- Competent in computerised appointment systems (SFD or similar).
Desirable
- Knowledge of dental procedures and finance options.
- Customer service or reception training.
Working Hours
- 3 days per week
- Monday 09:00‑18:00
- Tuesday 09:00 – 18:00
- Sunday 09:00‑15:00‑17:00
Dental Receptionist & Treatment Coordinator in London employer: Northfield Dental Clinic ltd.
Join a dynamic dental practice that prioritises exceptional patient care and a supportive work environment. As a Dental Receptionist & Treatment Coordinator, you will benefit from a collaborative culture that encourages professional growth and development, alongside competitive remuneration and flexible working hours. Located in a vibrant community, our practice offers unique opportunities to engage with patients and contribute to their dental journey while enjoying a fulfilling career.
Contact Details:
Northfield Dental Clinic ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dental Receptionist & Treatment Coordinator in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the dental clinic. Familiarise yourself with their services and values. This way, you can show them that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when discussing your experience in reception and treatment coordination.
✨Tip Number 3
Show off your people skills! During the interview, highlight your communication and interpersonal skills. Share examples of how you've handled patient interactions or resolved complaints in the past—this is key for a role like this!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dental Receptionist & Treatment Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about providing an exceptional patient experience, make sure your application highlights your communication skills. Use examples that demonstrate how you've effectively interacted with customers or clients in the past.
Be Organised and Detail-Oriented:We love a candidate who pays attention to detail! When writing your application, mention any experiences where your organisational skills made a difference. This could be managing schedules, keeping records, or even handling payments accurately.
Tailor Your Application:Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to match the job description. Highlight relevant experiences that align with the responsibilities of a Dental Receptionist & Treatment Coordinator.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Northfield Dental Clinic ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dental Receptionist & Treatment Coordinator. Familiarise yourself with the key tasks like managing the reception area, handling patient records, and coordinating treatment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with patients or colleagues in the past. Think about times when you resolved conflicts or explained complex information clearly. This will demonstrate your ability to handle patient interactions professionally.
✨Demonstrate Organisational Skills
Being organised is crucial for this position. Bring up specific instances where you've successfully managed multiple tasks or maintained accurate records. You could even mention how you keep track of appointments or manage stock levels, as these are directly relevant to the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's approach to patient care, team dynamics, or how they handle patient feedback. This shows that you're not just interested in the job, but also in how you can contribute to their success.
