Overview
Join Northern as a Trainee Train Conductor operating from Manchester Piccadilly. The 3‑month apprenticeship trains you to deliver excellent customer care, safety and operational efficiency.
Responsibilities
- Inspect and operate train equipment, doors and controls.
- Greet passengers and create a welcoming atmosphere.
- Check tickets, verify travel cards and handle fare collection.
- Provide route and service information, answer queries and give status updates via the onboard PA.
- Assist safe boarding/disembarking and manage delays and emergencies.
- Maintain accurate passenger and operational records.
Qualifications
- Live within 45 minutes of Manchester Piccadilly.
- Age 18+ and able to pass a medical assessment (RIS3452).
- Commit to early, late, weekend and night shifts (up to 02:30).
- Strong communication, conflict resolution and customer‑service skills.
- Self‑discippled, punctual and able to handle safety‑critical information.
Benefits
- Competitive salary: £36‑38k OTE + benefits package.
- Unlimited free travel on Northern services, up to 75% discount elsewhere.
- Generous pension scheme, family benefits and car/e‑bike schemes.
- Extensive training, career development and award programmes.
