Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth train operations while providing top-notch customer service.
- Company: Join the Northern team, a leader in rail services.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts.
- Why this job: Be the face of our service and make a real difference in passengers' journeys.
- Qualifications: Must be 18+, live within 45 minutes of the station, and pass medical assessments.
- Other info: Dynamic role with extensive training and career development opportunities.
The predicted salary is between 26505 - 35841 £ per year.
Northern Workington, England, United Kingdom
We’re actively recruiting for Trainee Train Conductors to join the Northern team! As a Train Conductor, you\’ll be the face of our service, ensuring the efficient operation of our trains while providing exceptional customer care.
SALARY: OTE £35,000 – £37,000. Basic salary of £26,505 until successful completion of training (for approximately 3 months); rising to £35,841 per annum on completion of training. Plus, commission, overtime and the Northern benefits package.
ROLE TYPE: Full Time.
LOCATION: Workington
HOURS: Rolling 35 per week. Shift pattern includes evenings, nights and weekends.
WHAT YOU\’LL BE DOING:
- Inspect & Operate: Train equipment, doors, and controls.
- Greet Passengers: Create a welcoming atmosphere for all.
- Check Tickets: Verify passenger tickets and travel cards.
- Provide Information: Answer questions on routes, schedules, and connections.
- Make Announcements: Provide clear updates over the onboard PA system.
- Ensure Safe Boarding: Help passengers safely board and disembark the train.
- Handle Delays & Emergencies: Confidently manage unexpected delays, issues, or emergencies.
KEY RESPONSIBILITIES:
- Train Operations: Coordinate with Drivers and Operational Teams keeping the train running smoothly, stick to schedules, monitor signals, and stay in touch with Control.
- Customer Assistance: Help passengers on and off, check tickets, provide information & handle inquires, ensure a safe, comfortable journey, assist vulnerable customers, deescalate conflicts, and maintain a welcoming atmosphere.
- Safety & Compliance: Enforce safety rules, manage door procedures, conduct inspections, and handle emergencies, including leading evacuations if needed.
- Fare Collection: Collect fares, validate tickets, and tackle fare evasion.
- Communication: Provide updates on delays or disruptions, relaying important information to passengers.
- Reporting: Maintain accurate records of customer counts, ticket sales and detailed reports on incidents, faults and delays.
- Customer Service: Deliver a professional service, handle complaints, and create a positive enjoyable travel experience.
- Utilise Tech: Daily use of technology including tablets and body worn cameras.
- Knowledge Retention: Learn and retain high volumes of detailed information relating to safety standards, with regular assessments to keep your skills sharp.
ABOUT YOU:
- Currently live within a 45-minute car journey from the station you work from.
- Be at least 18 years of age at the time of application.
- Pass the RIS3452 Train Worker medical assessment, including drugs and alcohol screening.
- Commit to working early, late and weekend shifts – without relying on public transport.
SKILLS:
- Exceptional communication skills.
- You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
- Self-disciplined, with the ability to work independently using your own initiative.
- Able to work to and enforce strict industry standard rules and regulations.
- Punctual with excellent time management skills, ensuring your train departs as scheduled.
- Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
- Good problem-solving skills.
- Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
- Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
- Able to learn and retain high volumes of detailed safety information which will be regularly assessed to ensure knowledge is maintained at the highest level.
IMPORTANT INFORMATION– PLEASE READ:
- The recruitment process for this role is expected to take approximately five months due to the nature of the position and required training.
- Successful candidates will be invited to a face-to-face interview, which will include a group assessment, role-play exercises, and competency-based questions.
- We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.
WHAT\’S IN IT FOR YOU:
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications.
- Recognition: We know how important it is to show how much we appreciate our people.
A PLACE FOR EVERYONE:
#J-18808-Ljbffr
Trainee Train Conductor employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Train Conductor
✨Tip Number 1
Get to know the company! Research Northern and understand their values, services, and what makes them tick. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Train Conductor, you'll need to interact with passengers and handle various situations. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Be prepared for the group assessment! Brush up on teamwork and conflict resolution strategies, as these will be key during the recruitment process. Show that you can work well with others and keep a cool head under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Northern family. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Train Conductor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of a Trainee Train Conductor. We love seeing how you can contribute to our mission of providing exceptional customer care!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your message, so let’s make sure everything is polished and professional. We want to see your best work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Northern.
How to prepare for a job interview at Northern
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Trainee Train Conductor. Familiarise yourself with the key tasks like ticket checking, customer assistance, and safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Train Conductor, exceptional communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively handled conflicts or provided excellent customer service in the past. This will demonstrate your ability to create a welcoming atmosphere for passengers.
✨Prepare for Role-Play Scenarios
Since the interview includes role-play exercises, think about potential scenarios you might face on the job. For instance, how would you handle a passenger who is upset about a delay? Practising these situations can help you feel more at ease and showcase your problem-solving skills during the interview.
✨Demonstrate Your Adaptability
The role requires resilience and adaptability, especially when dealing with unexpected challenges. Be ready to discuss times when you've had to adjust quickly to changing circumstances. Highlighting your ability to prioritise tasks and manage risks will show that you're well-suited for the dynamic environment of train operations.