At a Glance
- Tasks: Lead and support Train Presentation teams to ensure high standards across the East Region.
- Company: Join Northern, the heartbeat of the North, transforming rail travel.
- Benefits: Enjoy free travel, generous pension, exclusive discounts, and tailored training opportunities.
- Other info: Be part of a diverse team where everyone feels they belong.
- Why this job: Make a visible difference every day while building a culture of safety and teamwork.
- Qualifications: Experience in leading operational teams with a focus on customer satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
Location: covering the East Region - this role will involve travel.
Hours: 37 hours per week.
Salary: Up to £45,349.00 dependent on experience.
People come to Northern for trains they can rely on - clean, comfortable and ready to go. Behind every journey is a team making that happen. From overnight cleans at our TrainCare Centres to preparing trains for the morning peak, every colleague plays a part in delivering a great customer experience.
As a Train Presentation Regional Manager, you'll lead those teams across the East Region, helping to bring people together, share best practice and create a consistent approach to train presentation. You'll balance people, performance and operational priorities, ensuring our trains are presented to the highest standard while building a culture where colleagues feel supported, engaged and proud of the work they do. This is a role where you'll make a visible difference every day. You'll lead operational improvements, strengthen relationships across depots and work closely with colleagues, trade unions and third-party partners to deliver a safe, reliable and efficient service.
What You'll Be Doing
- Providing leadership across multiple Train Presentation locations, ensuring teams have everything they need to deliver high standards safely and consistently.
- Leading and supporting Train Presentation teams across your region, creating a culture where safety, quality and teamwork come first.
- Planning people and resources to meet the needs of the train service while responding to changing operational priorities.
- Driving consistent cleaning standards across depots and TrainCare Centres, identifying opportunities to improve quality, efficiency and customer satisfaction.
- Working closely with depot teams, operational colleagues, trade union representatives and third-party customers to build strong relationships and deliver shared objectives.
- Managing budgets, stock and equipment to ensure your teams have the right resources at the right time.
- Monitoring performance through audits, inspections and data, using insight to continuously improve standards and colleague engagement.
- Leading accident and incident investigations, ensuring lessons are learned and improvements are embedded.
- Recruiting, coaching and developing colleagues, creating an environment where people feel valued, supported and able to succeed.
- Leading change positively, helping teams embrace new ways of working while maintaining a strong focus on safety and operational excellence.
No two days are the same. One day you could be reviewing performance data and planning resources, the next you'll be out in the depot supporting your teams through a busy turnaround or working with colleagues to solve an operational challenge.
About You
People leadership, operational thinking and a passion for continuous improvement - that's what you'll bring. You’ll have experience leading operational teams in a customer-focused environment, whether that’s rail, transport, facilities management or another similar industry. You’re someone who builds trust quickly, brings people together and knows how to balance quality, safety and cost while delivering results.
- Experience leading teams and achieving results through others.
- A collaborative leadership style with the confidence to motivate, coach and support colleagues through change.
- Good working knowledge of cleaning practices, equipment and materials.
- A sound understanding of health and safety, including COSHH (Control of Substances Hazardous to Health).
- Strong organisational skills with the ability to prioritise competing demands and make decisions under pressure.
- Confidence using technology to monitor performance, plan work and communicate effectively.
- A full UK driving licence.
If you've completed IOSH Managing Safely or hold a relevant management qualification, that’s great. If not, we’ll support you to achieve it.
What's in it for you?
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
- Free Travel: Unlimited free travel for you, your partner, and your dependants on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob... there’s a place for you here in the railway.
Train Presentation Regional Manager employer: Northern
Northern is an excellent employer, offering a unique opportunity for Night Train Cleaners in Manchester to enjoy unlimited free travel and a supportive work culture that prioritises employee growth. With tailored training programmes and a generous pension scheme, we foster an environment where every team member can thrive and develop their skills while contributing to the cleanliness and readiness of our trains.
StudySmarter Expert Advice🤫
We think this is how you could land Train Presentation Regional Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Northern.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Northern. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Train Presentation Regional Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Northern, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Northern and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Northern. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Northern
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Northern.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Northern.
