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- Tasks: Dispatch trains safely and communicate with crews and staff.
- Company: Join Northern, the heartbeat of the North, enhancing rail travel since 1825.
- Benefits: Enjoy free travel, a stylish uniform, and exclusive discounts.
- Why this job: Be part of a team that connects communities and drives sustainable growth.
- Qualifications: Strong communication skills; no prior experience needed, training provided.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
The predicted salary is between 22104 - 29154 ÂŁ per year.
Northern Liverpool, England, United Kingdom
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Northern Liverpool, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Train Dispatcher role at Northern
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Take control of the platform – and your career
Are you calm under pressure, quick-thinking, and ready to take command of critical moments? Join us as a Train Dispatcher and play a vital role in the safe and efficient movement of trains across the network
Does this sound like you?
What you’ll be doing:
- Dispatching trains safely and punctually from station platforms
- Communicating clearly with train crews, station staff, and control rooms
- Monitoring train movements and responding quickly to disruptions or changes
- Ensuring safety protocols are followed at all times
- Delivering excellent customer service and information, especially during delays
What we’re looking for:
- Strong communication and decision-making skills
- Ability to stay calm, focused, and accurate in a fast-paced environment
- Good awareness of safety procedures and regulations (training provided)
- Flexibility to work shifts, including early mornings, evenings, weekends and holidays Previous rail, transport, or safety-critical experience is a bonus – but not essential
The Best Bit….Our Benefits
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow – including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles – our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme – save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services – everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Employee Assistance Programme – advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks – enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here .
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
ÂŁ26,129
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
- All Our Offers are subject to passing a medical
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe – and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We\’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
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Entry level
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Full-time
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Management and Manufacturing
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Rail Transportation
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Train Dispatcher employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher
✨Tip Number 1
Familiarise yourself with the rail network in Northern Liverpool. Understanding the routes, key stations, and potential disruptions can give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. Simulating train dispatch situations with friends or family can help you articulate your thoughts clearly under pressure, which is crucial for this position.
✨Tip Number 3
Research safety protocols and regulations related to train operations. Being knowledgeable about these procedures will not only prepare you for the role but also demonstrate your proactive approach to safety during the interview.
✨Tip Number 4
Network with current or former employees of Northern. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Train Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Train Dispatcher role. Emphasise your communication skills, ability to work under pressure, and any previous experience in transport or safety-critical environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Northern and how your skills make you a great fit for the position.
Highlight Safety Awareness: Since safety is a key aspect of the Train Dispatcher role, include any relevant training or knowledge you have regarding safety procedures and regulations. If you have prior experience in a safety-critical role, be sure to mention it.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northern
✨Show Your Calmness Under Pressure
As a Train Dispatcher, you'll need to demonstrate your ability to stay calm and focused in high-pressure situations. Prepare examples from your past experiences where you successfully managed stress or made quick decisions.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, as you'll need to convey important information to train crews and station staff during the interview.
✨Familiarise Yourself with Safety Protocols
Even though training will be provided, having a basic understanding of safety procedures in the rail industry can set you apart. Research common safety protocols and be ready to discuss their importance during your interview.
✨Demonstrate Flexibility and Commitment
The role requires flexibility in working hours, including shifts on weekends and holidays. Be prepared to discuss your availability and willingness to adapt to the demands of the job, showcasing your commitment to the role.