At a Glance
- Tasks: Deliver outstanding customer service and maintain station standards at Sunderland Station.
- Company: Join Northern, a company dedicated to creating a welcoming environment for all.
- Benefits: Enjoy unlimited free travel, generous pension, and exclusive discounts.
- Other info: Great training opportunities and a supportive workplace culture.
- Why this job: Be part of a team that values safety and customer satisfaction every day.
- Qualifications: Friendly, responsible, and able to communicate effectively with customers.
The predicted salary is between 26101 - 26101 £ per year.
Are you passionate about customer service and creating a safe, welcoming environment? Do you take pride in keeping things running smoothly behind the scenes? If so, we’d love to hear from you. We’re looking for a motivated Platform Assistant to join our team at Sunderland Station. You’ll play a key part in delivering excellent customer service, maintaining station presentation standards, and supporting the safe day‑to‑day operation of the station. Reporting to the Station Manager, you’ll be a visible, approachable presence on the station, helping customers and supporting colleagues to keep everything running efficiently and safely.
What You’ll Be Doing
- Delivering outstanding customer service and providing clear, helpful travel information
- Maintaining high standards of cleanliness and presentation across station areas
- Supporting fire evacuation and emergency procedures when required
- Ensuring promotional materials and passenger information are up to date and available
- Keeping your work area safe, tidy, and compliant with regulations
- Assisting with bus coordination as needed
- Working safely at all times in line with rules, regulations, and safety notices
About You
- A friendly, customer‑focused approach
- The ability to communicate clearly and effectively
- A strong sense of responsibility and attention to detail
- Basic IT skills
- Willingness to follow procedures and work as part of a team
What’s in it for you?
- Unlimited free travel for you, your partner, and your dependents on Northern services.
- Up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme – we top up your contributions by 1.5 times.
- Enhanced Family Benefits – 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme – save up to 42% on a bike.
- Electric Car Scheme – lease a brand new electric or plug‑in hybrid car.
- Exclusive Discounts – shopping, wellbeing, and more via Northern Perks.
- Employee Assistance Programme – 24/7 support for family, lifestyle, and more.
- Training and Career Development – tailored training and opportunities to gain recognised qualifications, plus enhanced career pathways.
- Recognition – Northern Lights and Northern Sparks Awards celebrating brilliance every day.
A place for everyone: The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We are also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.
Platform Assistant: Customer Service & Safety in Sunderland employer: Northern
At Northern, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises customer service and safety at Sunderland Station. With benefits like unlimited free travel for you and your family, generous pension contributions, and tailored training opportunities, we ensure our employees feel valued and supported in their career growth. Join us to be part of a team that celebrates diversity and fosters a welcoming environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Assistant: Customer Service & Safety in Sunderland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Northern. Check out their values and what they stand for. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and safety. The more comfortable you are speaking about your experiences, the better you'll come across in the real deal.
✨Tip Number 3
Show off your personality! When you're at the interview, let your friendly, approachable side shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Platform Assistant: Customer Service & Safety in Sunderland
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help customers, as this aligns perfectly with what we’re looking for.
Be Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We want to see your communication skills in action, so keep it straightforward and to the point!
Highlight Your Attention to Detail:Since maintaining high standards is key for this role, mention specific examples that demonstrate your attention to detail. Whether it’s keeping a workspace tidy or ensuring information is accurate, we want to know how you keep things running smoothly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Northern
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about creating a welcoming environment. Be ready to discuss how you would handle difficult situations or complaints.
✨Familiarise Yourself with Safety Procedures
Since safety is a key part of the job, make sure you understand basic safety protocols and emergency procedures. You might be asked how you would respond in an emergency, so having a clear idea of what to say will show you're prepared and responsible.
✨Show Off Your Team Spirit
This role requires working closely with colleagues, so highlight your teamwork skills. Think of specific instances where you’ve collaborated effectively with others. This will demonstrate that you can contribute positively to the station's operations.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your attention to detail and professionalism, which are crucial for maintaining high standards at the station.
