At a Glance
- Tasks: Deliver outstanding customer service and maintain station presentation standards.
- Company: Join a welcoming team at Northern, focused on customer experience.
- Benefits: Enjoy unlimited free travel, discounts, and a generous pension scheme.
- Other info: Great career development opportunities and a commitment to inclusivity.
- Why this job: Be a key part of creating a safe and friendly environment for travellers.
- Qualifications: Friendly attitude, clear communication skills, and basic IT knowledge.
The predicted salary is between 26101 - 26101 £ per year.
Are you passionate about customer service and creating a safe, welcoming environment? Do you take pride in keeping things running smoothly behind the scenes? If so, we’d love to hear from you. We’re looking for a motivated Platform Assistant to join our team at Sunderland Station. You’ll play a key part in delivering excellent customer service, maintaining station presentation standards, and supporting the safe day‑to‑day operation of the station.
Reporting to the Station Manager, you’ll be a visible, approachable presence on the station, helping customers and supporting colleagues to keep everything running efficiently and safely.
What You’ll Be Doing
- Delivering outstanding customer service and providing clear, helpful travel information
- Maintaining high standards of cleanliness and presentation across station areas
- Supporting fire evacuation and emergency procedures when required
- Ensuring promotional materials and passenger information are up to date and available
- Keeping your work area safe, tidy, and compliant with regulations
- Assisting with bus coordination as needed
- Working safely at all times in line with rules, regulations, and safety notices
About You
- A friendly, customer‑focused approach
- The ability to communicate clearly and effectively
- A strong sense of responsibility and attention to detail
- Basic IT skills
- willingness to follow procedures and work as part of a team
What’s in it for you?
- Unlimited free travel for you, your partner, and your dependents on Northern services.
- Up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme – we top up your contributions by 1.5 times.
- Enhanced Family Benefits – 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme – save up to 42% on a bike.
- Electric Car Scheme – lease a brand new electric or plug‑in hybrid car.
- Exclusive Discounts – shopping, wellbeing, and more via Northern Perks.
- Employee Assistance Programme – 24/7 support for family, lifestyle, and more.
- Training and Career Development – tailored training and opportunities to gain recognised qualifications, plus enhanced career pathways.
- Recognition – Northern Lights and Northern Sparks Awards celebrating brilliance every day.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We are also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.
Platform Assistant in Sunderland employer: Northern
At Northern, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As a Platform Assistant at Sunderland Station, you'll enjoy generous benefits such as unlimited free travel for you and your family, a robust pension scheme, and tailored training opportunities to foster your career growth. Join us in creating a welcoming environment where your contributions are recognised and celebrated, making every journey a memorable one.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Assistant in Sunderland
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Platform Assistant, especially your customer service experience and attention to detail.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance can make a great first impression, especially in a customer-focused role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Platform Assistant in Sunderland
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you create a welcoming environment and help customers feel at ease.
Keep It Clear and Concise:When writing your application, be clear and to the point. Use straightforward language to communicate your skills and experiences, as we appreciate effective communication.
Attention to Detail is Key:Don’t forget to showcase your attention to detail! Mention any experiences where you maintained high standards or followed procedures, as this is crucial for the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Northern
✨Know Your Customer Service Basics
Since the role is all about delivering outstanding customer service, brush up on key customer service principles. Think about examples from your past experiences where you went above and beyond for a customer. This will show your passion and commitment to creating a welcoming environment.
✨Familiarise Yourself with Safety Procedures
Understanding fire evacuation and emergency procedures is crucial for this position. Before the interview, take some time to research common safety protocols in public transport settings. Being able to discuss these confidently will demonstrate your sense of responsibility and attention to detail.
✨Show Off Your Team Spirit
This job requires working as part of a team, so be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to communicate clearly and effectively will resonate well with the interviewers.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with questions about the Platform Assistant role and the company culture. Asking about training opportunities or how the team supports each other can show your enthusiasm and willingness to grow within the company.
