At a Glance
- Tasks: Lead the station, enhance customer experience, and manage team performance.
- Company: Join Northern, a key player in connecting communities across the North.
- Benefits: Competitive salary, free travel, discounts, and generous holiday entitlement.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's journeys while developing your leadership skills.
- Qualifications: Strong communication, people management, and a passion for customer service.
The predicted salary is between 30000 - 42000 € per year.
Take the the Station. Shape the Journey.
Station Manager - Blackburn & East Lancashire
Ready to step up take charge and keep the stationrunning like a well-oiled machine
We\'re looking for a natural leader who thrives on challenge motivates teamsand delivers top-tier customer service in a fast-paced people-first environment. If that sounds like you this is your moment.
At Northern we don\'t just run trains we power progress connections and communities across the North. With over 2500 trains a day every journey matters. And as a Station Manager so will you.
The role will also include :
- Development and implementation of processes and action plans based on trend analysis
- Driving improvements to the customer experience and delivery of the service at stations including safety and security cleanliness accessibility information & communication
- Managing internal and external relationships in order to meet key performance indicators
- Meeting revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs
About you :
You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.
You will need to excel in the following areas :
- A desire to deliver excellent customer service
- Strong communication skills effective communicator at all levels
- Ability to manage stakeholder expectations
- Excellent people management skills
- Proven organisational and time management skills
- To obtain or be willing to work towards your assessor qualifications
- A sound management understanding of HR and safety policy implementation
- A full current driving license
The successful candidate should have dispatch competency or be willing to work towards obtaining competency
Salary - 37000
Our Benefits :
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Free Travel on Northern services - everyone who works at Northern plus their partners / spouses and dependents can travel for free right across our full network of services.
- Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us you\'ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you\'ll rarely find a pension as good as a Northern pension and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
You can find out more here.
About Northern :
Connecting millions of people and communities across the North is our mission. With 2500 trains a day we connect people to jobs friends family and the wonders of the North.
We\'re improving rail travel enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We\'re driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours Join us on this journey.
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We\'re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.
We also have Disability Confident status which means we\'re committed to making the most of the talents that disabled people can bring to the workplace.
Required Experience :
Manager
Key Skills
Labor Cost Analysis, Customer Service, Employee Evaluation, Store Management Experience, Algebra, Management Experience, Process Improvement, Profit & Loss, Leadership Experience, Supervising Experience, Aviation Experience, 3PL
Employment Type :
Full Time
Experience :
years
Vacancy :
1
Station Manager in Blackburn employer: Northern
At Northern, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Station Manager in Blackburn, you'll enjoy comprehensive training opportunities, free travel across our network for you and your family, and a generous pension scheme, all while making a meaningful impact on the communities we serve. Join us to be part of a team that values diversity, inclusion, and the power of connection.
StudySmarter Expert Advice🤫
We think this is how you could land Station Manager in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Northern's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to station management. Think about how you would handle customer service challenges or team dynamics, as these are key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Northern team and ready to take charge!
We think you need these skills to ace Station Manager in Blackburn
Some tips for your application 🫡
Show Your Leadership Skills:As a Station Manager, we want to see how you lead and motivate teams. Share examples from your past experiences where you've taken charge and made a positive impact. This is your chance to shine!
Customer Service is Key:We’re all about delivering top-notch customer service. Make sure to highlight any relevant experience you have in this area. Tell us how you've gone above and beyond to enhance the customer experience.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Northern
✨Know Your Station Inside Out
Before the interview, make sure you research Northern and its operations thoroughly. Understand their values, mission, and the specific challenges they face in the rail industry. This will help you demonstrate your genuine interest and show how you can contribute to improving customer experience and operational efficiency.
✨Showcase Your Leadership Skills
As a Station Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to manage stakeholder expectations and how you’ve driven improvements in service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to customer service, safety, and operational challenges. Practise articulating your thought process and the steps you would take to address these situations.
✨Emphasise Your Customer-Centric Approach
Northern places a strong emphasis on customer service. Be ready to discuss how you’ve gone above and beyond to enhance customer experiences in previous roles. Share specific examples that illustrate your commitment to putting customers first and how you plan to continue this in the Station Manager role.
