Northern Trains Limited is seeking a CEC Workforce Planner at the Sheffield Contact Centre. You will forecast call volumes, create multi-skilled schedules and align plans with targets and budgets, ensuring optimal staffing for around 100 colleagues.
You’ll monitor real-time performance and drive data-driven decisions to deliver high customer service levels. Key requirements include experience in contact centre planning, proficiency with PeopleWare, strong Excel skills, and the ability to
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Data-Driven Contact Centre Workforce Planner in Sheffield employer: Northern
Northern is an excellent employer, offering a dynamic work environment in the vibrant cities of York and Manchester. With a strong focus on employee growth and collaboration, you will have the opportunity to develop your skills while contributing to meaningful projects that enhance customer journeys. Our inclusive culture promotes innovation and teamwork, ensuring that every team member's voice is heard and valued.
