Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Revenue Protection Team to ensure fair travel and exceptional customer service.
- Company: Northern is a leading train operator connecting communities across the North of England.
- Benefits: Enjoy free travel, generous pension schemes, exclusive discounts, and tailored training opportunities.
- Why this job: Be part of a mission to enhance rail travel while making a real difference in people's journeys.
- Qualifications: Confident, approachable, and experienced in customer-facing roles with strong communication skills.
- Other info: Flexible shifts available; must be available for full-time training and have a short notice period.
The predicted salary is between 17204 - 18655 ÂŁ per year.
Northern Middlesbrough, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Revenue Officer – Part Time role at Northern
Northern Middlesbrough, England, United Kingdom
4 days ago Be among the first 25 applicants
Join to apply for the Revenue Officer – Part Time role at Northern
BUSINESS FUNCTION: Customer and Commercial
GRADE: RO2S
SALARY: ÂŁ17,204 rising to ÂŁ18,655 per annum after 6 months
ROLE TYPE: Onsite and across the Northern network
HOURS: 25 per week
Are you a people person who thrives in a fast paced environment? Do you enjoy being on the move, making a real difference, and ensuring fairness for all passengers? If so, we’d love you to join our Revenue Protection Team as a Revenue Officer!
With over 100 million passengers travelling with us each year, your role is essential in making sure everyone plays fair when using our services. You’ll be at the heart of our network, helping to prevent fare evasion and ensuring that our customers travel with confidence.
Key Dates to Note
Assessment Centre: Tuesday 26th August in Leeds at 9am-1:30pm
Start Date: Monday 29th September 2025
Training Period: Monday 29th September – Friday 10th October in Leeds (Full Time Mon-Fri 9am-4pm)**
Full availability is required for the specified dates, which are fixed and cannot be adjusted. Therefore, we are unable to accommodate any holiday requests or time off during this period. Please only apply if you are available for all required dates and have a short notice period of up to 2 weeks.
- After the training period, you’ll be scheduled for shifts across Monday to Sunday. Shifts may start as early as 6:00 AM or as late as 11:00 PM, therefore you must be fully flexible.
What You’ll Be Doing
As a Revenue Officer, you’ll be out and about across our network, both on trains and at stations, where you will:
- Deliver exceptional customer service while ensuring fair travel for all passengers.
- Handle travel irregularities such as Unpaid Fare Notices, Travel Incident Reports, and Penalty Fares.
- Work closely with Train Conductors to find the most effective ways to protect revenue and support customers.
- Apply Railway Byelaws, rules, and regulations in a fair and professional manner.
About You
- Confident, professional, and approachable, with strong people skills and experience in front-facing roles . Able to remain calm and polite when handling challenging or confrontational situations.
- Experienced in shift work and comfortable working flexible hours, demonstrating reliability, honesty, and a strong work ethic in every role.
- Effective communicator, both verbally and in writing, with excellent grammar and spelling – able to produce clear, factual reports that are easy to understand and suitable for formal review.
- Technically confident, with experience using digital tools such as ticket scanners and other equipment, as well as handling cash and managing transactions accurately.
- Team focused and proactive, with experience supporting customers , and maintaining a fair, respectful approach to all interactions while ensuring company policies are upheld.
What’s in it for you?
At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe – and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We\’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.
No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Accounting/Auditing and Finance
-
Industries
Rail Transportation
Referrals increase your chances of interviewing at Northern by 2x
Sign in to set job alerts for “Revenue Officer” roles.
Middlesbrough, England, United Kingdom 1 month ago
Brandon, England, United Kingdom 3 weeks ago
Newton Aycliffe, England, United Kingdom 5 days ago
Hartlepool, England, United Kingdom 2 months ago
Hartlepool, England, United Kingdom 1 month ago
Hartlepool, England, United Kingdom 1 month ago
Northallerton, England, United Kingdom 1 week ago
Richmond, England, United Kingdom 6 days ago
Stockton-On-Tees, England, United Kingdom 5 days ago
Middlesbrough, England, United Kingdom ÂŁ25,584.00-ÂŁ25,584.00 5 months ago
Durham, England, United Kingdom 3 days ago
Billingham, England, United Kingdom 5 days ago
Redcar, England, United Kingdom 5 days ago
Woodside Dementia and Wellbeing Hub Co-ordinator
Middlesbrough, England, United Kingdom 1 week ago
Northallerton, England, United Kingdom 1 month ago
Durham, England, United Kingdom 4 days ago
Business Support Manager (ZigZag) – JPANS 1457043
Middlesbrough, England, United Kingdom 3 weeks ago
Middlesbrough, England, United Kingdom 1 week ago
Sunderland, England, United Kingdom 27 minutes ago
Sunderland, England, United Kingdom 21 hours ago
Sales Administrator – Engineering Sector
Sunderland, England, United Kingdom 2 months ago
Redcar, England, United Kingdom 1 month ago
Leadership and Capabilities Administration Assistant – 31396
Stockton-On-Tees, England, United Kingdom 5 minutes ago
Sunderland, England, United Kingdom 1 day ago
Executive Assistant to the Bishop of Whitby
Stainton, England, United Kingdom 2 weeks ago
Middlesbrough, England, United Kingdom 6 days ago
Operations Administrator – Global Leader. Hybrid
Middlesbrough, England, United Kingdom 2 weeks ago
Thornaby-On-Tees, England, United Kingdom 1 day ago
Middlesbrough, England, United Kingdom 4 weeks ago
Operations & Member Experience Assistant
South Bank, England, United Kingdom 4 days ago
Stockton-On-Tees, England, United Kingdom 5 minutes ago
Thornaby-On-Tees, England, United Kingdom 2 weeks ago
Middlesbrough, England, United Kingdom 1 week ago
Leadership and Capabilities Administration Assistant – 31396
Darlington, England, United Kingdom 5 minutes ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Revenue Officer - Part Time employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Officer - Part Time
✨Tip Number 1
Familiarise yourself with the Railway Byelaws and regulations, as you'll need to apply these in your role. Understanding these rules will not only help you during the assessment centre but also demonstrate your commitment to the position.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Since this role requires strong interpersonal skills, showing that you can handle challenging situations with professionalism will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift work. Highlight any previous experience you have with irregular hours, as this will show that you're ready to meet the demands of the role and can adapt to the schedule.
✨Tip Number 4
Research Northern's values and mission to understand their focus on community and customer service. Being able to articulate how your personal values align with theirs during the interview will demonstrate your genuine interest in the company.
We think you need these skills to ace Revenue Officer - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Revenue Officer role. Emphasise your customer service experience, ability to handle challenging situations, and any previous roles that required strong communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific reasons why you want to work for Northern and how your values align with theirs. Be sure to include examples of how you've demonstrated the qualities they are looking for.
Highlight Flexibility: Since the role requires flexible working hours, make sure to mention your availability in your application. Clearly state that you can accommodate the training period and the shift patterns expected after training.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Clear and professional writing is crucial, especially since the role involves producing reports. Consider asking a friend to review it as well.
How to prepare for a job interview at Northern
✨Show Your People Skills
As a Revenue Officer, you'll be interacting with a variety of passengers. Make sure to highlight your experience in customer-facing roles and demonstrate how you handle challenging situations with confidence and professionalism.
✨Demonstrate Flexibility
This role requires shift work and flexibility in hours. Be prepared to discuss your availability and any previous experiences where you've successfully adapted to changing schedules or environments.
✨Know the Railway Byelaws
Familiarise yourself with the relevant railway regulations and byelaws. Showing that you understand these rules will demonstrate your commitment to upholding company policies and ensuring fair travel for all passengers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples from your past experiences where you effectively managed difficult situations or conflicts.
