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- Tasks: Assist passengers with boarding and navigating stations, ensuring a smooth travel experience.
- Company: Join Northern, a leading rail transportation company dedicated to excellent customer service.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to make a real difference in people's journeys.
- Why this job: Be part of a compassionate team that values empathy and customer care in a dynamic environment.
- Qualifications: Great communication skills, empathy, patience, and the ability to think quickly under pressure.
- Other info: This is an entry-level, full-time role perfect for those passionate about helping others.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Job Title: Passenger Assistance Clerk – 6 month FTC
Salary: £26,101
Location: Manchester Oxford Road
Hours: Full Time
Join Our Team as a Passenger Assistance Clerk
About the Role
As a Passenger Assistance Clerk, you will play a key role in assisting passengers who need help with boarding, alighting, and traveling through our stations. Your role is to ensure that all passengers, including those with mobility challenges, have a safe and positive journey experience.
What You’ll Be Doing
- Passenger Support: Assist passengers who need extra help with their journey, whether it’s boarding, alighting, or traveling through the station
- Provide guidance and ensure the safety of passengers, especially those with mobility needs or special requirements
- Excellent Customer Service: Deliver exceptional customer service, always with a friendly and patient approach
- Respond to passengers\’ queries and concerns with care and professionalism
- Station Awareness: Be familiar with the layout of the station and surrounding areas to offer clear directions and assistance
- Ensure that station facilities are accessible to all passengers
- Problem Solving: Handle any disruptions or challenges quickly, calmly, and effectively
- Work closely with station staff to resolve any issues as they arise
About You
- Great Communication Skills You’ll need to communicate effectively with passengers, colleagues, and other stakeholders
- Empathy & Patience A passion for helping others and providing excellent customer service in a variety of situations
- Quick Thinker The ability to stay calm under pressure and solve problems swiftly
- Flexible Availability Willingness to work shifts, including weekends and evenings, to ensure that passengers are supported at all times
What’s in it for you?
At Northern, we don’t just value our people – we go the extra mile to support them. Here’s a taste of what you can look forward to:
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We\\\’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
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Passenger Assistance Clerk - 6 Month FTC employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistance Clerk - 6 Month FTC
✨Tip Number 1
Familiarise yourself with the layout of the stations in Northern Manchester. Knowing the key areas and facilities will help you provide better assistance to passengers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable responding to various passenger queries and concerns in a friendly and professional manner.
✨Tip Number 3
Showcase your empathy and patience by volunteering or working in customer service roles. This experience will not only enhance your skills but also provide real-life examples to discuss during interviews.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations. Think of specific examples where you've successfully resolved problems, as this will highlight your quick-thinking abilities and suitability for the role.
We think you need these skills to ace Passenger Assistance Clerk - 6 Month FTC
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, make sure to emphasise any previous experience in customer service or roles that required empathy and patience. Mention specific instances where you assisted others, especially in challenging situations.
Showcase Communication Skills: Since great communication skills are essential for this role, include examples of how you've effectively communicated with customers or colleagues in the past. This could be through verbal interactions or written correspondence.
Demonstrate Problem-Solving Abilities: Provide examples of how you've handled disruptions or challenges in previous roles. Highlight your ability to stay calm under pressure and resolve issues swiftly, as this is crucial for a Passenger Assistance Clerk.
Express Your Passion: In your cover letter or personal statement, convey your passion for helping others and providing excellent customer service. Explain why you want to work in this role and how you can contribute positively to the passenger experience.
How to prepare for a job interview at Northern
✨Show Your Empathy
As a Passenger Assistance Clerk, empathy is key. Be prepared to share examples of how you've helped others in challenging situations, demonstrating your ability to connect with passengers and understand their needs.
✨Demonstrate Excellent Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would handle various passenger queries or concerns during the interview.
✨Familiarise Yourself with the Station Layout
Knowledge of the station's layout can set you apart. Research the specific station where you'll be working and be ready to discuss how you would assist passengers in navigating the area.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Think about how you would handle disruptions or challenges calmly and effectively, showcasing your quick thinking and problem-solving skills.
