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- Tasks: Lead a team to ensure trains are spotless and create a welcoming environment for passengers.
- Company: Join Northern, the heartbeat of the North, connecting communities through rail travel.
- Benefits: Enjoy free travel, generous pension, exclusive discounts, and tailored training opportunities.
- Why this job: Make a real impact on passenger experiences while developing your leadership skills.
- Qualifications: No prior experience needed; just bring your adaptability and passion for cleanliness.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
The predicted salary is between 23900 - 31600 £ per year.
Northern Newcastle Upon Tyne, England, United Kingdom
At Northern, we’re all about spotless trains and seamless travels. If you’ve got an eye for detail and a bit of sparkle, we’d love to have you on board! We’re looking for reliable, hands-on individuals who don’t mind rolling up their sleeves – working both outside and onboard our trains throughout the year – to help deliver spotless trains and a great experience for our customers.
As a Train Cleaning Team Leader, you’ll play a vital role in supporting and motivating your team to deliver the highest cleaning standards, creating a welcoming environment for everyone who travels with us.
Key Responsibilities- Customer Focus: By delivering spotless trains, you’re directly contributing to our passengers’ positive experience, ensuring they have a pleasant and clean environment for their journey.
- Shift Management: Ensure the successful running of the shift from start to finish. Communicating shift requirements and organise workloads.
- Health and Safety: Always adhere to Health and Safety protocols and procedures.
- Team Support: Provide continuous support, reinforcing high standards to team members and newcomers, whilst working alongside our cleaning teams effectively to complete tasks together.
- Leadership: Lead a team to maintain Northern's high cleaning standards, whilst confidently interacting with colleagues from all backgrounds.
- Pride in Work: Paying attention to detail and taking pride in keeping our trains clean and our colleagues’ work environments hygienic.
- Communication Skills: Demonstrate excellent verbal communication.
- Initiative: Think on your feet and handle challenging situations with the added ability to address questions and resolve any issues within your team. Proactively tackle any significant cleaning issues that could impact train services, such as spills of blood or vomit, and ensure they are resolved quickly and safely.
Are You ...?
- Adaptable and Resilient? Comfortable working both outdoors and onboard trains, handling different weather conditions and changing demands with ease.
- A Natural Leader? Enjoy working as part of a team, but ready to take charge and lead by example, ensuring your team delivers top-notch cleaning standards.
- Keen to Learn and Grow? No prior cleaning experience is required – our comprehensive training will give you all the skills and knowledge you need to succeed.
- Flexible? Prepared to adapt to varying schedules, including working weekends and bank holidays, ensuring our trains remain clean and safe for passengers year-round.
Note: this role is safety critical and is subject to Rail Safety & Standards Board (RSSB) regulations. You must meet the following criteria for this position, or your application will be automatically rejected:
- Currently live within a 45-minute car journey from the station you work from.
- Pass the safety critical medical assessment, including drugs and alcohol screening.
- Not have defective colour vision.
What’s in it for you?
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: Tailored training and opportunities to gain recognised qualifications. Enhanced career pathways no matter what part of the business you’re in.
- Recognition: Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.
Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
A place for everyone: The best journeys happen when everyone feels welcome on board. At Northern, we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.
Train Cleaning Team Leader - Nights in Newcastle upon Tyne employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Cleaning Team Leader - Nights in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Northern and their values. When you show up for an interview, drop in some knowledge about their commitment to spotless trains and customer experience. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your leadership skills! Think of examples where you’ve led a team or tackled challenges. Be ready to share how you can motivate others to maintain high cleaning standards – that’s what they’re looking for!
✨Tip Number 3
Be prepared for situational questions! They might ask how you’d handle tricky cleaning issues on the train. Think on your feet and demonstrate your problem-solving skills. Show them you can keep calm under pressure!
✨Tip Number 4
Don’t forget to highlight your adaptability! Share experiences where you’ve worked in changing environments or dealt with unexpected situations. This role is all about being flexible, so let them know you can roll with the punches!
We think you need these skills to ace Train Cleaning Team Leader - Nights in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Sparkle: When you're writing your application, let your personality shine through! We want to see your enthusiasm for keeping things spotless and how you can contribute to our team. Don’t be shy – share your passion for cleanliness and customer service!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. If you've led a team or tackled challenging situations before, mention those! We love seeing how you fit into the role of Train Cleaning Team Leader.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen to join us at Northern and be part of our journey in rail history!
How to prepare for a job interview at Northern
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Train Cleaning Team Leader. Familiarise yourself with the key tasks like shift management, health and safety protocols, and how to support your team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or resolved conflicts. Highlighting your leadership experience will show that you're ready to take charge and maintain high cleaning standards.
✨Emphasise Your Customer Focus
Since delivering a spotless train is crucial for customer satisfaction, be ready to discuss how you prioritise customer needs. Share any experiences where you went above and beyond to ensure a positive experience for others, as this aligns perfectly with Northern's values.
✨Be Ready for Situational Questions
Expect questions about how you'd handle challenging situations, like dealing with spills or maintaining safety standards. Prepare by thinking through potential scenarios and how you would address them effectively. This will showcase your initiative and problem-solving skills.
