At a Glance
- Tasks: Provide exceptional customer service and protect revenue on our trains.
- Company: Join Northern, the heartbeat of the North's railway network.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts.
- Other info: Be part of a diverse team that values safety and inclusivity.
- Why this job: Make a real difference to passengers' journeys every day.
- Qualifications: Strong communication skills and a commitment to customer service.
The predicted salary is between 27004 - 27004 £ per year.
BUSINESS FUNCTION: Customer & Commercial
SALARY: £27,004 Grade
ROLE TYPE: RO2s
LOCATION: Manchester
HOURS: Full Time
Revenue Officer – Join Our Frontline Customer & Revenue Protection Team!
Are you confident, customer‑focused, and ready to play a key role in keeping our railway running safely and smoothly? We’re looking for a Revenue Officer to help protect revenue, support customers, and uphold the highest standards across our trains and stations. This is a fantastic opportunity for someone who thrives in a people‑facing role, enjoys problem‑solving, and wants to make a real difference to passengers’ journeys.
What You’ll Be Doing:
- Providing exceptional customer service to every passenger
- Acting as an Authorised Collector, dealing with:
- Travel irregularities
- Unpaid Fare Notices
- Travel Incident Reports
- Penalty Fares
- Working hand‑in‑hand with Conductors to maximise revenue protection
- Checking, validating, and issuing tickets on board
- Completing reports and documentation to support revenue protection activity
- Identifying, reporting, and acting on revenue protection opportunities
- Maintaining a safe and tidy working environment
- Ensuring full compliance with cash handling and railway regulations
- Completing assessments to maintain competency in the role
Every day will be different — and you’ll be at the heart of creating safer, smoother, and fairer travel for all.
About You:
- Strong written and verbal communication skills
- Great interpersonal skills and confidence dealing with the public
- A good understanding of railway geography (or willingness to learn!)
- A commitment to excellent customer service
- The ability to remain calm, professional, and assertive when needed
- Successful completion of training, including examinations in customer care and commercial duties
- NVQ Level 3 in conflict management (or willingness to work towards it)
Safety Matters
Safety is at the heart of everything we do. In this role you will:
- Take reasonable care for your own safety and that of others
- Follow all health, safety and environmental procedures
- Use PPE and safety equipment correctly
- Report incidents, hazards or unsafe conditions
- Complete emergency procedures when required
- Work only within your level of training and competence
Although this is not a Safety Critical or Key Safety post, you’ll still play a crucial part in promoting a positive safety culture across the network.
What’s in it for you?
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe
- Generous Pension Scheme: We top up your contributions by 1.5 times
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car
- Exclusive Discounts from shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Revenue Protection Officer in Manchester employer: Northern
At Northern, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With generous benefits such as unlimited free travel for you and your family, a robust pension scheme, and tailored training opportunities, we empower our team members to thrive in their roles while making a meaningful impact on the communities we serve in Manchester and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Northern. Understand their values, mission, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Revenue Protection Officer role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Revenue Protection Officer in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing exceptional service to passengers.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Revenue Protection Officer role.
Demonstrate Problem-Solving Abilities:This job involves dealing with travel irregularities and other challenges. Use your application to showcase any relevant experiences where you've successfully solved problems or handled difficult situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Northern
✨Know Your Stuff
Familiarise yourself with the role of a Revenue Protection Officer. Understand the key responsibilities, like customer service and revenue protection. Brush up on railway geography and be ready to discuss how you can contribute to keeping the trains running smoothly.
✨Showcase Your People Skills
Since this role is all about interacting with passengers, practice your communication skills. Think of examples where you've provided excellent customer service or resolved conflicts. Be prepared to demonstrate your confidence and approachability during the interview.
✨Stay Calm Under Pressure
The job can be challenging, so think of scenarios where you had to remain calm and professional. Prepare to discuss how you handle difficult situations, especially when dealing with travel irregularities or unhappy customers. This will show your potential employer that you can manage stress effectively.
✨Emphasise Safety Awareness
Safety is crucial in this role, so be ready to talk about your understanding of health and safety procedures. Mention any relevant training or experiences that highlight your commitment to maintaining a safe environment for both yourself and passengers.
