At a Glance
- Tasks: Assist passengers needing extra help, ensuring their safety and providing exceptional customer service.
- Company: Join a supportive team at Northern, dedicated to helping passengers on their journeys.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts for you and your family.
- Other info: Flexible shifts available, with opportunities for training and career development.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Great communication skills, empathy, and the ability to think quickly under pressure.
The predicted salary is between 26101 - 26101 £ per year.
Business Function: Customer & Commercial - Stations
Grade: RO2
Location: Manchester Oxford Road
Hours: Full time - fixed term
Salary: £26,101
What You’ll Be Doing
- Assist passengers who need extra help with their journey, whether it’s boarding, alighting, or traveling through the station.
- Provide guidance and ensure the safety of passengers, especially those with mobility needs or special requirements.
- Deliver exceptional customer service with a friendly and patient approach.
- Respond to passengers’ queries and concerns with care and professionalism.
- Be familiar with the layout of the station and surrounding areas to offer clear directions and assistance.
- Ensure that station facilities are accessible to all passengers.
- Handle any disruptions or challenges quickly, calmly, and effectively.
- Work closely with station staff to resolve issues as they arise.
About You
- Great communication skills – Communicate effectively with passengers, colleagues, and stakeholders.
- Empathy & Patience – A passion for helping others and providing excellent customer service.
- Quick Thinker – Stay calm under pressure and solve problems swiftly.
- Flexible Availability – Willingness to work shifts, including weekends and evenings, to ensure that passengers are supported at all times.
What’s in it for you?
- Free travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous pension scheme: We top up your contributions by 1.5 times.
- Enhanced family benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to work scheme: Save up to 42% on a bike and spread the cost.
- Electric car scheme: Lease a brand new electric or plug‑in hybrid car.
- Exclusive discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee assistance programme: 24/7 support for family, lifestyle, and more.
- Training and career development: Tailored training and opportunities to gain recognised qualifications, plus enhanced career pathways across the business.
- Recognition: Northern Lights and Northern Sparks Awards celebrate brilliance every day.
Inclusive Employment
We are Level 2 Disability Confident and will offer a reasonable adjustment if needed. All successful offers will be subject to a DBS check and a medical assessment.
Passenger Assistance Clerk - 8 Month FTC in Manchester employer: Northern
Join us at Northern, where we prioritise a supportive and inclusive work environment for our Passenger Assistance Clerks. Located in the vibrant city of Manchester, we offer exceptional benefits such as unlimited free travel for you and your family, a generous pension scheme, and tailored training opportunities to help you grow in your career. With a strong focus on employee recognition and wellbeing, you'll find a rewarding and meaningful role that makes a real difference in the lives of our passengers.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Assistance Clerk - 8 Month FTC in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Northern.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Northern. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Passenger Assistance Clerk - 8 Month FTC in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Northern.
How to prepare for a job interview at Northern
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Northern's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Northern offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
