Control Communications Manager in Manchester

Northern Manchester, England, United Kingdom

Control Communications Manager

Business Function: Control & Resource Planning

Salary: £57,500

Role Type: On Site

Location: Manchester

Hours: 37

As our Control Communications Manager, you’ll lead the team responsible for keeping customers informed across all channels, ensuring clear, timely and accurate messages that help passengers make confident decisions.

What You’ll Be Doing

• Leading, coaching, and motivating a team of Controllers delivering real‑time information.
• Overseeing Long Line Public Announcement (LLPA) and Customer Information Screen (CIS) systems.
• Working with Network Rail and partners to plan upgrades and new schemes for customer information systems.
• Developing strategies and projects that enhance communication technology and tone.
• Building relationships across Northern with IT, Customer Experience, Marketing, Service Delivery to keep information accurate and aligned.
• Monitoring system performance, resolving issues and spotting continuous improvement opportunities.

About You

• Solid railway experience and understanding of Control operations, passenger services and customer information.
• Strong leadership skills, motivating a fast‑paced team.
• Robust understanding of industry systems delivering information to customers.
• Experience managing or delivering CIS, LLPA or similar.
• Track record of running projects from start to finish on time and to standard.
• Clear communication skills and ability to work collaboratively with colleagues, stakeholders and partners.
• Confidence making decisions under pressure when customers rely on you.

What’s in it for you

• Free unlimited travel for you, partner and dependents on Northern services; up to 75% discount on other UK and European networks.
• Generous Pension Scheme: company top‑up 1.5× your contribution.
• 9 months full pay maternity leave; 2 weeks paternity leave.
• Cycle to Work Scheme: save up to 42% on a bike.
• Exclusive discounts across shopping and wellbeing.
• 24/7 Employee Assistance Programme.
• Training and career development with recognised qualifications.
• Recognition: Northern Lights and Northern Sparks awards.

Why Northern

We are more than a train operator – we connect communities, create opportunities and drive sustainable growth. With 2,500 trains daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. 200 years of modern railway history – join us at this pivotal moment.

Equality, Diversity and Inclusion

At Northern you’ll find a welcoming environment for everyone. We offer reasonable adjustments and are a Level 2 Disability Confident employer. All successful offers are subject to a DBS check and medical assessment.