Station Information Controller in Leeds

BUSINESS FUNCTION: Operations

SALARY: £28,389 rising to £33,398 after training period

ROLE TYPE: On site

LOCATION: Leeds

HOURS: 35 per week

People come to Northern for trains they can rely on. Behind every on-time departure at Leeds railway station, there’s a team working calmly, quickly and collaboratively to keep more than 1,300 services moving each day. As part of the station delivery team, you’d be right at the centre of it all – supporting the coordination of Northern and other train operators, keeping services flowing in and out of one of the busiest stations in the North. When plans change, you’ll help make new ones. When disruption hits, you’ll help steady the ship. Your work will ripple far beyond the platforms – keeping depots, crews, control teams and customers informed in real time. This is a role for someone who thrives on pace, precision and teamwork – and who takes real pride in making it happen when it matters most.

What You’ll Be Doing

• You’ll support the coordination of all train services in and around Leeds station, working closely with Station Coordinators, Northern Control, Network Rail and other train operating companies.
• Assist in managing the safe and efficient movement of services operated by Northern and other operators in the Leeds area.
• Take swift, practical action during disruption or staff shortages to reduce the impact on customers – including initiating contingency unit plans.
• Help ensure full train unit diagram coverage, working alongside crew coordinators and control teams.
• Liaise with depots including Neville Hill and Holbeck to make sure trains arrive as required, including empty coaching stock, failed units, set swaps and ad hoc movements.
• Provide real-time updates to depots and train crew on arrivals, departures and additional movements.
• Coordinate re-platforming with Network Rail signalling teams and station announcers when plans change.
• Report unit defects to Maintenance Control and work with station fitters to keep trains moving safely.
• Maintain accurate written logs and support delay investigations and attribution.
• Support safe shunting activities within the station area.
• Assist with arranging alternative transport during disruption.
• Step in for the Station Coordinator at short notice when needed.

You’ll also be part of the wider performance effort – identifying improvements, checking daily workings for errors, mentoring colleagues and helping refine how services operate at Leeds.

About You

• Leeds station knowledge, strong communication skills and confidence under pressure – that’s the foundation.
• A solid understanding of how Leeds station operates and how train services fit together.
• Experience working with control systems such as TRUST, GENIUS, GEMINI, delay attribution tools and standard Microsoft systems.
• The ability to build effective working relationships with train crew, station teams, depot colleagues and Network Rail.
• A calm, clear approach when things don’t go to plan.
• A strong safety mindset and the confidence to elevate issues when required.

Most of all, you understand that coordination is about people as much as processes. You can see the bigger picture while staying on top of the detail.

What’s in it for you?

• Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
• Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
• Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
• Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
• Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.