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- Tasks: Provide essential support and information to customers at train stations.
- Company: Regional train operator focused on enhancing customer experience.
- Benefits: Enjoy free travel, generous family benefits, and extensive perks.
- Why this job: Be the go-to person for customer advice and make a real difference.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Work independently in a dynamic environment with great team support.
The predicted salary is between 30000 - 42000 £ per year.
A regional train operator is seeking a Customer Relations Assistant in Leeds to provide essential support and information to customers. This role involves being the go-to person for customer advice, ensuring safety and cleanliness at stations, and handling queries.
Ideal candidates will have:
- a passion for customer service
- strong communication skills
- the ability to work independently
Join the team and contribute to enhancing the customer experience while enjoying extensive perks like free travel and generous family benefits.
Station Customer Advocate & Support Specialist in Leeds employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Customer Advocate & Support Specialist in Leeds
✨Tip Number 1
Get to know the company! Research the regional train operator and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with friends or family. This will boost your confidence and prepare you for real-life situations during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team. Don't miss out on those perks like free travel!
We think you need these skills to ace Station Customer Advocate & Support Specialist in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about enhancing the customer experience!
Highlight Your Communication Skills: Strong communication is key for this role, so make sure to showcase your skills in your written application. Use clear and concise language, and don’t hesitate to include any relevant experiences where you’ve effectively communicated with customers or colleagues.
Demonstrate Your Independence: This position requires a bit of independence, so be sure to mention times when you've successfully worked on your own. Whether it’s solving a problem or managing a task, we want to know how you can take initiative and get things done without constant supervision.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows us that you’re keen to join our team!
How to prepare for a job interview at Northern
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, as this role is all about providing essential support and advice.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong communication skills. Think of times when you successfully resolved a customer's issue or provided clear information, as these stories will demonstrate your fit for the role.
✨Demonstrate Your Independence
Since the job requires working independently, be prepared to share instances where you took initiative or solved problems on your own. This will show that you can handle responsibilities without constant supervision.
✨Express Your Passion for Customer Experience
Let your enthusiasm for enhancing customer experiences shine through. Talk about what customer service means to you and how you can contribute to making the stations safer and cleaner for everyone.
