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- Tasks: Dispatch trains safely and efficiently while ensuring excellent customer service.
- Company: Join Northern, the heartbeat of the North, connecting communities and creating opportunities.
- Benefits: Free travel, stylish uniform, cycle scheme, and comprehensive training for career growth.
- Why this job: Be part of a pivotal moment in rail history and make a real impact.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
The predicted salary is between 26129 - 36581 £ per year.
Take control of the platform – and your career. Are you calm under pressure, quick-thinking, and ready to take command of critical moments? Join us as a Train Dispatcher and play a vital role in the safe and efficient movement of trains across the network.
Note: this is a talent pool exercise, so if successful you will be placed for later vacancies.
What you’ll be doing:
- Dispatching trains safely and punctually from station platforms
- Communicating clearly with train crews, station staff, and control rooms
- Monitoring train movements and responding quickly to disruptions or changes
- Ensuring safety protocols are followed at all times
- Delivering excellent customer service and information, especially during delays
What we’re looking for:
- Strong communication and decision-making skills
- Ability to stay calm, focused, and accurate in a fast-paced environment
- Good awareness of safety procedures and regulations (training provided)
- Flexibility to work shifts, including early mornings, evenings, weekends and holidays
- Previous rail, transport, or safety-critical experience is a bonus – but not essential
The Best Bit... Our Benefits:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
Salary: £26,129
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Equal Opportunity and Compliance:
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation. We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace. All successful offers will be subject to a DBS check and a medical assessment.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. We’re celebrating 200 years of the modern railway this year and are moving into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone:
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Dispatcher in Leeds employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher in Leeds
✨Tip Number 1
Get to know the company! Research Northern and understand their values, mission, and what they stand for. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Dispatcher, clear communication is key. Try role-playing scenarios with friends or family to get comfortable with responding to different situations under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye out for future vacancies if this one doesn’t work out – we’re always looking for great talent!
We think you need these skills to ace Dispatcher in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Dispatcher role. Highlight your communication skills and any relevant experience that shows you can handle pressure and make quick decisions. We love seeing how you connect your background to what we do!
Show Your Passion: Let us know why you’re excited about joining Northern! Whether it’s your love for trains or your commitment to safety, sharing your enthusiasm can really make your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can keep you updated on your application status. Plus, it’s super easy!
How to prepare for a job interview at Northern
✨Know Your Stuff
Familiarise yourself with the role of a Train Dispatcher. Understand the key responsibilities, such as dispatching trains safely and communicating effectively with crews and staff. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Stay Calm Under Pressure
Since the job requires quick thinking and calmness in critical moments, practice scenarios where you might need to make fast decisions. Think about how you would handle disruptions or delays, and be ready to share examples during your interview.
✨Showcase Your Communication Skills
Effective communication is crucial for this role. Prepare to discuss how you've successfully communicated in past roles, especially in high-pressure situations. You might even want to role-play some scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Emphasise Safety Awareness
Safety protocols are paramount in this role. Brush up on relevant safety procedures and regulations, even if training will be provided. Being able to discuss your understanding of safety measures will demonstrate your commitment to maintaining a safe environment.
