At a Glance
- Tasks: Provide customer support, handle ticket sales, and ensure a welcoming station environment.
- Company: Join Northern, a friendly and inclusive railway company dedicated to customer service.
- Benefits: Free travel for you and your family, generous pension, and exclusive discounts.
- Other info: Flexible shifts with opportunities for training and career development.
- Why this job: Make a real difference in people's journeys while enjoying a dynamic work environment.
- Qualifications: Passion for customer service, strong communication skills, and IT literacy.
The predicted salary is between 23970 - 29159 £ per year.
BUSINESS FUNCTION: Customer & Commercial - Stations
SALARY: £23,970 during your first 6 months of training, this will then rise to £29,159, Plus aggregation/IUP Allowance (Where Applicable), Plus overtime opportunities, Plus mileage allowance (where applicable)
- Grade: RSA
- ROLE TYPE: Customer Service
Are you passionate about people and love helping others?
We’re on the lookout for a Customer Relations Assistant at Hexham to join our dedicated Station Teams across the North East Region.
As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
- What You’ll Be Doing
- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Ticket Sales & Issuing
- Handle challenging or complex customer queries with confidence and care
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
About you
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
- Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations on your line of route
- A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day
What’s in it for you?
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and
- Career
Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications.
Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people.
That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
A place for everyone
We’re building a team where everyone feels they belong.
Our talent team can make reasonable adjustments to the process if that’s something you need.
We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.
We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.
All successful offers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
#J-18808-Ljbffr
Booking Office Clerk - 6 Month FTC in Hexham employer: Northern
Northern is an excellent employer, offering a unique opportunity for Night Train Cleaners in Manchester to enjoy unlimited free travel and a supportive work culture that prioritises employee growth. With tailored training programmes and a generous pension scheme, we foster an environment where every team member can thrive and develop their skills while contributing to the cleanliness and readiness of our trains.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Office Clerk - 6 Month FTC in Hexham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Northern.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Northern. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Booking Office Clerk - 6 Month FTC in Hexham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Northern.
How to prepare for a job interview at Northern
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Northern's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Northern offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
