At a Glance
- Tasks: Provide exceptional customer service and protect revenue on our trains.
- Company: Join Northern, the heartbeat of the North's railway network.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts.
- Other info: Be part of a diverse team that values everyone.
- Why this job: Make a real difference to passengers' journeys every day.
- Qualifications: Strong communication skills and a commitment to customer service.
The predicted salary is between 27004 - 27004 £ per year.
Business Function: Customer & Commercial
Salary: £27,004
Grade Role Type: RO2s
Location: Doncaster
Hours: Full Time
Revenue Officer – Join Our Frontline Customer & Revenue Protection Team!
Are you confident, customer-focused, and ready to play a key role in keeping our railway running safely and smoothly? We’re looking for a Revenue Officer to help protect revenue, support customers, and uphold the highest standards across our trains and stations. This is a fantastic opportunity for someone who thrives in a people-facing role, enjoys problem-solving, and wants to make a real difference to passengers’ journeys.
What You’ll Be Doing
As a Revenue Officer, you’ll be a visible and approachable presence on our network. Your day will include:
- Providing exceptional customer service to every passenger
- Acting as an Authorised Collector, dealing with:
- Travel irregularities
- Unpaid Fare Notices
- Travel Incident Reports
- Penalty Fares
- Working hand-in-hand with Conductors to maximise revenue protection
- Checking, validating, and issuing tickets on board
- Completing reports and documentation to support revenue protection activity
- Identifying, reporting, and acting on revenue protection opportunities
- Maintaining a safe and tidy working environment
- Ensuring full compliance with cash handling and railway regulations
- Completing assessments to maintain competency in the role
Every day will be different — and you’ll be at the heart of creating safer, smoother, and fairer travel for all.
About You
- Strong written and verbal communication skills
- Great interpersonal skills and confidence dealing with the public
- A good understanding of railway geography (or willingness to learn!)
- A commitment to excellent customer service
- The ability to remain calm, professional, and assertive when needed
- Successful completion of training, including examinations in customer care and commercial duties
- NVQ Level 3 in conflict Management (or willingness to work towards it)
Safety Matters
Safety is at the heart of everything we do. Take reasonable care for your own safety and that of others. Follow all health, safety and environmental procedures. Use PPE and safety equipment correctly. Report incidents, hazards or unsafe conditions. Complete emergency procedures when required. Work only within your level of training and competence. Although this is not a Safety Critical or Key Safety post, you’ll still play a crucial part in promoting a positive safety culture across the network.
What’s in it for you?
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe
- Generous Pension Scheme: We top up your contributions by 1.5 times
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We are also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Revenue Protection Officer in Doncaster employer: Northern
Northern is an excellent employer, offering a unique opportunity for Night Train Cleaners in Manchester to enjoy unlimited free travel and a supportive work culture that prioritises employee growth. With tailored training programmes and a generous pension scheme, we foster an environment where every team member can thrive and develop their skills while contributing to the cleanliness and readiness of our trains.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Doncaster
✨Tip Number 1
Get to know the company! Research Northern and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Revenue Protection Officer, you'll be dealing with the public daily. Role-play scenarios with friends or family to boost your confidence and prepare for those tricky situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the Northern team.
We think you need these skills to ace Revenue Protection Officer in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about providing exceptional service to passengers.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Revenue Protection Officer role.
Demonstrate Problem-Solving Abilities:This job involves dealing with travel irregularities and other issues. Share examples of how you've successfully solved problems in previous roles. We love seeing candidates who can think on their feet!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Northern
✨Know Your Stuff
Familiarise yourself with the role of a Revenue Protection Officer. Understand the key responsibilities, like customer service and revenue protection. Brush up on railway geography and be ready to discuss how you can contribute to creating safer and smoother travel for passengers.
✨Show Off Your People Skills
Since this role is all about interacting with the public, practice your communication skills. Think of examples where you've provided excellent customer service or resolved conflicts. Be prepared to demonstrate your confidence and professionalism during the interview.
✨Stay Calm Under Pressure
The job can be challenging, so think of scenarios where you had to remain calm and assertive. Prepare to share how you handle difficult situations, especially when dealing with travel irregularities or unpaid fares. This will show that you're ready for the demands of the role.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, opportunities for career development, or how the company promotes a positive safety culture. This shows your genuine interest in the role and the organisation.
