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- Tasks: Assist customers with journey information and ensure station safety and cleanliness.
- Company: Northern connects millions across the North, improving journeys and investing in people.
- Benefits: Enjoy free travel for you and your family, plus discounts and a generous pension scheme.
- Why this job: Join a friendly team, solve problems daily, and make a real difference in customer experiences.
- Qualifications: Passion for customer service, strong communication skills, and flexibility for shift work required.
- Other info: Apply quickly as we may close applications early due to high interest.
The predicted salary is between 20000 - 25000 £ per year.
Northern Skipton, England, United Kingdom
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Northern Skipton, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Relations Assistant & Dispatcher role at Northern
Your Journey, Our Commitment
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at
Customer Relations Assistant
Your Journey, Our Commitment
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Skipton to join our dedicated Station Teams across the East region. As the face of Northern, you\’ll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be Doing
In this varied and rewarding role, you’ll:
- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
What We’re Looking For
To succeed in this role, you’ll need:
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
- A Guaranteed Sunday Rest Day – unless rostered to work that day
Your Pay & Perks
- £23,970 during your first 6 months of training
- After training, your base salary increases to £28,200
- Plus shift allowance of 6.25%
- Plus overtime opportunities
Benefits You’ll Love We believe in rewarding our people for their hard work and dedication. That’s why we offer:
Free travel for you, your partner/spouse, and dependents on Northern services
75% off travel with other Train Operating Companies (after 2 years)
Defined Benefit Pension Scheme — Northern contributes 1.5x your input
Enhanced Maternity & Paternity Pay – 9 months full pay for maternity and 2 weeks full pay for paternity
Employee Assistance Programme – 24/7 support for you and your family
️ Northern Perks – discounts, instant vouchers, cashback, wellbeing support, and more
About Northern At Northern, we run over 2,500 services a day, connecting millions across the North to friends, family, work, and leisure. We\’re committed to improving journeys, investing in our people, and protecting the environment. Our values say it all: Make a difference. Make it last. Make it easy. Make it happen. Make it yours. Ready to make them yours?
You can find out more here .
We may close this role early if we receive high volumes of applications, so don’t delay — apply today!
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe – and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.
A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We\’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
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Customer Relations Assistant & Dispatcher employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant & Dispatcher
✨Tip Number 1
Familiarise yourself with Northern's values and mission. Understanding their commitment to customer service and community connection will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to discuss real-life examples of how you've handled challenging customer interactions. This role requires confidence in problem-solving, so having specific scenarios ready will demonstrate your capability to manage complex queries effectively.
✨Tip Number 3
Showcase your flexibility and willingness to work shifts by highlighting any previous experience in similar roles. Being adaptable is crucial for this position, so emphasising your readiness to take on varied hours will set you apart.
✨Tip Number 4
Engage with Northern's social media channels or community events if possible. This not only shows your enthusiasm for the company but also gives you insights into their culture and customer interactions, which can be beneficial during interviews.
We think you need these skills to ace Customer Relations Assistant & Dispatcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Use specific examples that demonstrate your ability to handle customer queries and work in a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for the role. Mention how your skills align with the responsibilities listed in the job description, such as problem-solving and maintaining a welcoming environment.
Showcase Your IT Skills: Since strong IT literacy is essential for this role, mention any relevant software or systems you are familiar with. If you have experience with ticketing systems or customer relationship management tools, be sure to include that.
Highlight Flexibility and Teamwork: Emphasise your willingness to work shifts and adapt to changing schedules. Provide examples of how you've successfully collaborated with others in previous roles, showcasing your ability to be a supportive team member.
How to prepare for a job interview at Northern
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns perfectly with what Northern is looking for.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved challenging customer queries. Highlight your ability to think on your feet and provide solutions, as this role will require you to handle complex issues with confidence.
✨Familiarise Yourself with Northern's Values
Research Northern's core values and be ready to discuss how they resonate with you. Showing that you understand and align with their commitment to making a difference and enhancing customer experiences will set you apart from other candidates.
✨Be Ready for Shift Work Questions
Since the role involves working shifts, including evenings and weekends, be prepared to discuss your flexibility and willingness to adapt to changing schedules. This will demonstrate your readiness to meet the demands of the position.
