Northern is recruiting a Recovery & Resolution Officer to investigate incidents, resolve customer cases and support revenue recovery. You will gather evidence from CCTV, reports and witnesses, documenting cases to progression within timescales while coordinating with legal teams.
The role requires attention to detail, strong IT skills, and ability to handle sensitive information. Travel across the network may be required; full-time FTC with a training salary phase.
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Rail Revenue Recovery Specialist in Bradford employer: Northern
Northern is an excellent employer, offering a dynamic work environment in the vibrant cities of York and Manchester. With a strong focus on employee growth and collaboration, you will have the opportunity to develop your skills while contributing to meaningful projects that enhance customer journeys. Our inclusive culture promotes innovation and teamwork, ensuring that every team member's voice is heard and valued.
