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- Tasks: Assist customers with journey information and ensure a smooth travel experience.
- Company: Join Northern, the heartbeat of the North, connecting communities.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts.
- Why this job: Be part of a friendly team making a real difference in customer service.
- Qualifications: Passion for customer service and strong communication skills required.
- Other info: Flexible shifts and opportunities for career development await you.
The predicted salary is between 23970 - 29139 £ per year.
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant at Bradford Interchange to join our dedicated Station Teams across the East Region. As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be Doing- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
- Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations in South Yorkshire
- A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day
At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.
- Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.
We may close this role early if we receive high volumes of applications, so don’t delay — apply today! However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
A place for everyone: The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Customer Relations Assistant - GPR in Bradford employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant - GPR in Bradford
✨Tip Number 1
Get to know the company! Research Northern and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of scenarios where you’ve successfully resolved issues or provided excellent service. Be ready to share these examples during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Northern team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Relations Assistant - GPR in Bradford
Some tips for your application 🫡
Show Your Passion for People: In your application, let us know how much you love helping others. Share a story or two about your experiences in customer service that highlight your genuine passion for making people's journeys smoother.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand.
Tailor Your Application: Make sure to customise your application to fit the Customer Relations Assistant role. Highlight relevant skills and experiences that match what we’re looking for, like problem-solving and teamwork.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the Northern team right from the start.
How to prepare for a job interview at Northern
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled challenging situations in the past, as this role is all about providing support and information to customers.
✨Familiarise Yourself with the Company
Do some research on Northern and its values. Understanding their mission to improve rail travel and enhance customer experience will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Relations Assistant. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure, especially when dealing with complex customer queries.
✨Show Your Passion for People
During the interview, let your enthusiasm for helping others shine through. Share stories that highlight your genuine passion for customer service and how you enjoy being part of a supportive team.
