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- Tasks: Provide top-notch customer support and ensure a welcoming station environment.
- Company: Join a regional transport service dedicated to excellent customer experiences.
- Benefits: Enjoy free travel, a pension scheme, and training opportunities.
- Why this job: Make a difference in people's journeys while developing your skills.
- Qualifications: Passion for service, great communication skills, and independence.
- Other info: Flexible shifts including evenings and weekends for a dynamic work-life balance.
The predicted salary is between 28000 - 42000 £ per year.
A regional transport service is seeking a Customer Relations Assistant to join their Station Teams in Altrincham. This full-time role involves providing customer support, ensuring stations are welcoming and safe, and handling queries.
Candidates should have a passion for service, excellent communication skills, and the ability to work independently.
The position comes with benefits including free travel, pension scheme, and training opportunities. Shifts may include evenings and weekends.
Station Customer Experience Associate in Altrincham employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Customer Experience Associate in Altrincham
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer relations, try role-playing common scenarios with friends or family. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Be ready to showcase your passion for service! Think of examples from your past experiences where you went above and beyond for a customer. Sharing these stories can really make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Station Customer Experience Associate in Altrincham
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and creating a welcoming environment at our stations.
Highlight Your Communication Skills: Make sure to showcase your excellent communication skills in your written application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively handled queries or resolved issues in the past.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your application. Share your unique experiences and what makes you a great fit for the Station Customer Experience Associate role.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Northern
✨Know the Company Inside Out
Before your interview, do some digging into the regional transport service. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Station Customer Experience Associate, you'll be the face of the company. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and how you handle difficult situations with grace.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific customer queries or issues. Think about common scenarios that might arise at a station and prepare your responses. This will demonstrate your problem-solving abilities and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows you're engaged and serious about the position, plus it helps you gauge if it's the right fit for you.
