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- Tasks: Support customers with journey info, ticketing, and service disruptions.
- Company: Join Northern, the heartbeat of the North, connecting communities.
- Benefits: Enjoy free travel, generous pension, and exclusive discounts.
- Why this job: Make a real difference in customer journeys every day.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible shifts and excellent career development opportunities.
The predicted salary is between 26101 - 36541 £ per year.
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant to join our dedicated Station Teams across the Central Region. As the face of Northern, you'll provide essential support and information to our customers, ensuring their journey is smooth from start to finish. If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
Responsibilities
- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
About You
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
What’s in it for you?
- Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.
- Generous Pension Scheme: We top up your contributions by 1.5 times.
- Enhanced Family Benefits: 9 months of full pay for maternity leave and 2 weeks for paternity leave.
- Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.
- Electric Car Scheme: Lease a brand new electric or plugin hybrid car.
- Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.
- Employee Assistance Programme: 24/7 support for family, lifestyle, and more.
- Training and Career Development: Tailored training to gain recognised qualifications and enhanced career pathways.
- Recognition: Northern Lights and Northern Sparks Awards celebrate brilliance every day.
We may close this role early if we receive high volumes of applications, so don’t delay — apply today! However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. We’re celebrating 200 years of the modern railway and look toward the future as we move into the era of Great British Rail.
A place for everyone
The best journeys happen when everyone feels welcome on board. Our talent team can make reasonable adjustments to the process if that’s something you need. We are a Level 2 Disability Confident employer and offer an interview if you meet the minimum criteria for the role. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, there’s a place for you here in the railway.
Customer Relations Assistant in Altrincham employer: Northern
Contact Detail:
Northern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Assistant in Altrincham
✨Tip Number 1
Get to know the company! Research Northern and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping people, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for exceptional service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows you’re proactive and keen to learn more about the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye out for other roles if this one closes early — we’re always looking for great people to join us at Northern!
We think you need these skills to ace Customer Relations Assistant in Altrincham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about helping others and making their journeys smooth and enjoyable.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Customer Relations Assistant role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us quickly and securely. Plus, you’ll find all the details you need about the role there.
How to prepare for a job interview at Northern
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle common scenarios like service delays or difficult customers. Being able to articulate your approach will show that you’re ready to step into the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, practice clear and confident communication. You might want to prepare a few examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Familiarise Yourself with the Company
Do some research on Northern and its values. Understanding their mission and how they connect communities can help you align your answers with what they’re looking for. Plus, it shows genuine interest in the company!
✨Prepare for Flexibility Questions
Given the shift work involved, be ready to discuss your availability and willingness to adapt. Think about how you’ve managed changing schedules in the past and be prepared to share those experiences.
