At a Glance
- Tasks: Lead a global team to enhance payment operations and ensure timely transaction processing.
- Company: Join Northern Trust, a Fortune 500 financial institution with over 130 years of excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Embrace a culture of accountability and continuous improvement in a global setting.
- Why this job: Make a real impact in a dynamic environment while driving innovation in payment services.
- Qualifications: University degree and proven experience in payment operations and leadership.
The predicted salary is between 60000 - 80000 £ per year.
About Northern Trust
Northern Trust, a Fortune 500 company, is a globally recognized, award‑winning financial institution that has been in continuous operation since 1889. It provides innovative financial services to the world’s most successful individuals, families, and institutions, guided by enduring principles of service, expertise, and integrity. With more than 130 years of experience and over 22,000 partners, it serves sophisticated clients using leading technology and exceptional service.
Position Overview
The Payment Operations Manager is accountable for delivering operational excellence, modernization, and continuous improvement of the Payment Operations (sub‑Capability) group within Payment Services. Reporting to the Global Payment Services Capability Owner, the Manager leads a global team responsible for the timely and accurate processing of payment transactions across Northern Trust direct and indirect clearing channels, managing the payment lifecycle, and ensuring processes, technology, and people are aligned to deliver high‑quality outcomes in a controlled environment.
Key Responsibilities
- Provide leadership to define and communicate the vision and roadmap for the sub‑Capability, ensuring alignment with enterprise strategy and client needs.
- Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
- Partner across functions supporting the sub‑Capability, ensuring systems are robust, scalable, and future‑ready.
- Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
- Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.
- Maintain a robust control environment aligned to enterprise risk and compliance frameworks.
- Ensure compliance with relevant regulations and internal policies.
- Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
- Provide incident response and crisis management for issues impacting the sub‑Capability.
- Pursue process improvements that enhance client experience and reduce risk.
- Structure, build, lead, and inspire a diverse, high‑performing team.
- Align workforce planning to Capability objectives.
- Foster a culture of accountability, continuous improvement, and service excellence.
- Manage change effectively, ensuring teams are engaged and resilient.
- Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub‑Capability, regardless of where the data resides or which systems produce it.
- Adhere to data governance standards, regulatory requirements, and risk management practices.
Ideal Candidate
- University degree in a relevant field.
- Proven experience in the financial services industry with domain expertise in Payment Operations.
- Proven experience in operations management within a complex, global organization.
- Proven leadership guiding teams across different jurisdictions.
- Proven experience operating within risk, compliance, and resiliency frameworks.
- Operations specialist, with ability to manage multiple priorities and deliver high‑quality outcomes.
- Excellent analytical and problem‑solving skills.
- Strong written and verbal communication skills.
- Demonstrated ability to influence, persuade, and deliver concise messaging across a broad, diverse stakeholder group.
Reasonable Accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
Payment Operations Manager-CP (Certified Person) employer: Northern Trust
Northern Trust is an exceptional employer, offering a dynamic work environment that fosters innovation and operational excellence in the financial services sector. With a commitment to employee growth and development, team members benefit from a culture of accountability and continuous improvement, supported by robust training programs and leadership opportunities. Located in a prestigious global financial hub, employees enjoy access to cutting-edge technology and a diverse, high-performing team dedicated to delivering outstanding service to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Manager-CP (Certified Person)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Northern Trust. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Operations Manager-CP (Certified Person)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Northern Trust.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Northern Trust's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Northern Trust
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Northern Trust.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Northern Trust will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Northern Trust employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
