Overview
In this role, you will lead the UKTA New Business & Fund Activity Team to govern onboarding, fund activity, and lifecycle events with a focus on quality, risk control, and timely delivery. You collaborate with cross-functional partners across Fund Accounting, Technology, Custody, Risk and Compliance to ensure priorities are clear and resources are aligned. You will drive improvements in controls and client outcomes while managing a fast-paced portfolio. The role offers impact at the intersection of operations, governance, and regulatory compliance within Northern Trust's UK transfer agency. You will shape a high-performing, inclusive team culture and serve as a senior escalation point forε€ζ/
Pay / Benefits
- Time Off in Lieu for approved weekend work
- flexible and collaborative work culture
- inclusive workplace
- strong financial stability
Responsibilities
- Lead and develop the UKTA New Business & Fund Activity Team with clear priorities and standards
- Allocate work on new business, fund activity, transitions and changes based on complexity, risk, capacity and capability
- Oversee delivery plans, milestones, dependencies, testing, approvals and readiness
- Ensure appropriately authorized Partners lead and independently review activity
- Maintain a strong control environment including ownership, segregation of duties, quality review, evidence retention and escalation
- Provide governance and challenge over client and fund setup across transfer-agency systems
- Keep procedures, runbooks, operating models and lessons learned up to date and accessible
- Oversee requirements, solution design, testing, implementation, defect management and post-implementation review
- Provide management reporting on portfolio status, risks, issues and outcomes
- Own workforce planning, recruitment, onboarding, succession planning and contractor support
- Set objectives and conduct performance, development and coaching discussions
- Build an inclusive, collaborative, high-performing team culture
- Maintain relationships with clients and colleagues across Fund Accounting, Technology, Custody, Depositary, IOO, Product, Risk and Compliance
- Oversee dependencies and risks with external providers and vendors
- Sponsor improvements that strengthen controls, enhance client outcomes and reduce operational risk
- Act as senior escalation point and decision-maker for complex or high-risk activity
Key requirements
- Strong knowledge of Northern Trust, UK transfer agency and regulatory environment
- Proven people-management experience
- Experience leading teams responsible for complex new business, fund activity, or change portfolios
- Ability to govern multiple concurrent assignments with planning and risk management
- Strong client and stakeholder-management in financial services
- Experience overseeing requirements, design, testing, and post-implementation review
- Understanding of operational risk, controls, regulatory obligations and audit-ready evidence
- Experience coordinating distributed teams across functions, locations and external providers
- Strong analytical, prioritization, communication, presentation and negotiation skills
- Evidence of delivering sustainable process improvements and embedding lessons learned
- leadership
- stakeholder-management
- communication
- UK transfer agency knowledge
- regulatory environment understanding
- operational risk and control framework
Manager, Transfer Agency (UK New Business and Fund Activity) in London employer: Northern Trust
Northern Trust is an exceptional employer, offering a flexible and collaborative work culture that prioritises employee growth and inclusivity. With over 135 years of financial expertise, employees are encouraged to develop their careers while contributing to meaningful philanthropic efforts in the community. The company's commitment to service, integrity, and expertise ensures that partners thrive in a supportive environment, making it an ideal place for those seeking a rewarding career in securities finance.
