Issues Management Framework Specialist (Hybrid - London)

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world\’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world\’s most sophisticated clients using leading technology and exceptional service. Role Based in the first line of defense with in the Enterprise COO function, we are seeking a proactive and detail-oriented Issues Management Framework Specialist to support the ongoing implementation of the Issue Management Policy and Standard across Northern Trust. This will involve supporting a community of Issue Managers, Issue Owners and Issue Identifiers through the development and ownership of job aids, procedures, GRC system implementation and establishment of communities of practice for ongoing oversight and learning. This individual will become deeply familiar with our Issues Management governing documentation and be responsible for answering questions that arise from partners as Issues are brought through the Issues Management Lifecycle. In addition, this individual will also work closely with senior executives to ensure ongoing escalation of implementation and compliance concerns. The ideal candidate will have a deep risk and compliance background and experience working across the three lines of defense. Principal Responsibilities Take a self-directed leadership role developing, implementing and maintaining a variety of projects (e.g., job aids, procedures, training materials) across the enterprise for Issue Management, ensuring compliance with relevant policies and standards, incorporating best practices and techniques for Issue identification, analysis, remediation, validation and closure Coordinate with a community of Issue Managers, Issue Identifiers and 2LoD partners, working closely to ensure consistency in implementation of the Policy, Standard, Procedures, Job Aids, and best practices for issue management and resolution Utilize strong consultation, communication, prioritization, facilitation, and presentation skills to understand complex challenges and articulate actionable plans to drive results, while demonstrating exceptional organizational skills and attention to detail Demonstrate experience in leading and directing deliverables, providing recommendations, and taking initiative on projects or team tasks, while managing multiple priorities effectively and driving outcomes independently Drive transformation and change across a global organization in line with a defined project timeline, particularly in enhancing processes and controls supporting issue management Perform thematic read-across to identify enterprise trends and opportunities, formulating remediation plans and ownership to address. Establish and maintain Issues Management Procedures and Job Aids inclusive of control identification to support consistent application of the Issues Management Standard across the organization. Report and manage issues and reporting through the ServiceNow IRM Module, identify gaps and opportunities for improvement, testing of capability updates. Skills / Experience Several years experience in financial services and experience/expertise in a COO or Internal Audit related role. Demonstrated track record in driving transformation and change across a global organization. Extensive experience in issues management and remediation within a financial services context. Experience in risk assessments (e.g., RCSA, Compliance Risk Assessment) to support an understanding of how and when Issues are raised, mitigated and closed Strong communication written/oral skills, ability to communicate complex topics in a simple and concise manner Ability to engage a diverse set of stakeholders, build long-term relationships, and create a collaborative and approachable environment Proficient in Microsoft Office Suite and other business applications Experience using ServiceNow IRM Module is strongly desired Ability to think strategically, execute with precision and prioritize in a fast-paced environment. Bachelor\’s degree in business administration, management, or a related field. An MBA, or related advanced credentials preferred Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We\’d love to learn more about how your interests and experience could be a fit with one of the world\’s most admired and sustainable companies! Build your career with us and apply today. MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com . We hope you\’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.