Client Services Reconciliations/Operations Consultant

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role sits within the Investment Operations Outsourcing (IOO) Reconciliations Oversight Team in London. The objective of the team is to perform functional oversight of the Reconciliations processing teams in India to ensure that Clients KPI’s are met. The IOO Reconciliations Oversight team partner is responsible for oversight of functions carried out in offshore regions, working with clients and other third parties where necessary to resolve issues. The Reconciliations Oversight team partner is also responsible for the services being provided to IOO clients, which would include but not be limited to attending client review meetings and analysis of the operational team’s performance versus client KPIs. Identifying process improvements; working on and implementing remediation plans with key business stakeholders.

The key responsibilities of the role include:

• Oversight of the offshore Reconciliations team and ensuring that all service deliverables are met.
• Provide daily oversight on outstanding exceptions with a greater focus on aging and high cash items.
• Act as a single point of contact to the client for Reconciliations, understanding their individual business needs and requirements.
• Overseeing narrations on daily reconciliation reports for all our clients ensuring they are both informative and client friendly.
• Conducting process reviews of work performed in London & offshore with a view to creating efficiency, improving controls and mitigating operational risk.
• Adhering to the clients SLA & Key Performance Indicators (KPIs).
• Attend client meetings and working closely with clients to improve the service support model.
• Actively manage escalated Reconciliations related issues representing a financial or reputational risk to NT and track to resolution with the client and key business stakeholders.
• Ensure all reconciliation queries are dealt with within the specified timeframes.
• Assist the team and line management with complex client enquiries where applicable.
• Assist in the production of accurate and timely management reporting.
• Provide support for any ad-hoc tasks or roles assigned by management.
• Provide support to the offshore teams when required.

Skills/Qualifications:

• Experience working in Reconciliations Operations, either asset manager or outsourced environment based.
• IOC qualified (preferable).
• Proven track record of improving operational performance.
• FCA Principles.
• Knowledge of Fixed Income; Equities; Emerging Market transaction practices.
• Knowledge of tradable instrument types – Bonds; Equities; FFX; Repos; Cash Instruments; Unit Trusts.
• Understands the trade lifecycle from execution through to settlement/Reconciliations.
• Experience of Market Systems – TLM (Transaction Lifecycle Management).
• NT Systems (if applicable) – Fundmaster.

Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation: Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.