Defined Contributions (DC) Service Delivery Consultant
Defined Contributions (DC) Service Delivery Consultant

Defined Contributions (DC) Service Delivery Consultant

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Monitor and oversee the processing of Defined Contributions transactions and ensure compliance with regulations.
  • Company: Join Northern Trust, a Fortune 500 financial institution with over 130 years of experience.
  • Benefits: Enjoy a flexible work culture, opportunities for growth, and a commitment to community service.
  • Why this job: Be part of a collaborative team making a real impact in the financial world.
  • Qualifications: Ideal candidates should have experience in financial operations and a degree in Finance or related fields.
  • Other info: Northern Trust values inclusivity and offers reasonable accommodations for individuals with disabilities.

The predicted salary is between 36000 - 60000 £ per year.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role sits within the Accounting and Data Services Team in London. The objective of the team is to perform functional oversight of the defined contribution process, ensuring the timely allocation of member money allocation across investment pools. As a key part of the first line of defence, you will be responsible for monitoring the end-to-end processing of Defined Contributions (DC) member contributions, switches, redemptions, and valuations, ensuring compliance with service-level agreements (SLAs), regulatory standards, and internal risk controls.

Key Responsibilities include:

  • Operational Oversight & Monitoring
  • Oversee the accurate and timely processing of member transactions including contributions, investment switches, and disbursements.
  • Monitor fund pricing and valuation processes for all investment options to ensure accuracy and timeliness.
  • Track and verify allocation of member money across funds, ensuring alignment with fund instructions and mandates.
  • Liaise with DC pension fund managers, transfer agents, and third-party administrators to ensure smooth coordination and resolution of exceptions.
  • Ensure investment instructions from pension funds are actioned in a timely and accurate manner by the custody teams.
  • Implement and maintain oversight controls and exception reporting mechanisms.
  • Identify, investigate, and escalate operational risks and breaches, working with internal teams to implement mitigating actions.
  • Regulatory & Governance Compliance
    • Ensure compliance with FCA, TPR, and other applicable regulations governing DC pension operations and custody.
    • Support internal and external audits, risk reviews, and regulatory reporting requirements.
  • Client & Stakeholder Engagement
    • Act as a subject matter expert and key contact for internal stakeholders including client service, risk, and compliance teams.
    • Participate in client oversight meetings and provide transparent updates on processing performance and key metrics.

    The ideal candidate should have a fair amount of the following skills and experience:

    • Prior experience in custody operations, pension fund administration, or financial operations oversight.
    • Knowledge of DC pension schemes, fund structures, and member transaction workflows.
    • Experience interacting with asset managers and pension scheme operations groups is desirable.
    • Strong analytical, investigative, and problem-solving skills.
    • A proactive and client centric approach to problem solving and expectations management.
    • Familiarity with transaction lifecycle in investment operations (contributions, switches, redemptions).
    • Understanding of applicable regulatory requirements (e.g., FCA CASS rules, TPR guidance).
    • Proficiency in Microsoft Excel; knowledge of reconciliation tools and data analytics platforms is a plus.
    • Bachelor’s degree in Finance, Economics, Business, or a related field.
    • Relevant industry certifications (e.g., IOC, IMC, or similar) are advantageous.

    Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

    Reasonable accommodation

    Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

    Defined Contributions (DC) Service Delivery Consultant employer: Northern Trust Corporation

    Northern Trust Corporation is an exceptional employer, offering a dynamic and inclusive work culture in the heart of London. With a commitment to employee growth and development, you will have access to numerous opportunities for advancement within a Fortune 500 company that values innovation and community service. Join us to be part of a collaborative team where your contributions are recognised and rewarded, all while working for a globally respected financial institution.
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    Contact Detail:

    Northern Trust Corporation Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Defined Contributions (DC) Service Delivery Consultant

    ✨Tip Number 1

    Familiarise yourself with the specific regulations governing Defined Contributions (DC) pension operations, such as FCA CASS rules and TPR guidance. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and governance.

    ✨Tip Number 2

    Network with professionals in custody operations and pension fund administration. Attend industry events or join relevant online forums to connect with individuals who can provide insights into the role and potentially refer you to opportunities at Northern Trust.

    ✨Tip Number 3

    Showcase your analytical and problem-solving skills by preparing examples of how you've successfully managed operational risks or improved processes in previous roles. Be ready to discuss these during any interviews to highlight your proactive approach.

    ✨Tip Number 4

    Research Northern Trust's culture and values, particularly their commitment to community and collaboration. Tailor your conversations and questions during interviews to reflect your alignment with their mission, which can set you apart from other candidates.

    We think you need these skills to ace Defined Contributions (DC) Service Delivery Consultant

    Operational Oversight
    Monitoring Skills
    Knowledge of Defined Contribution (DC) Pension Schemes
    Fund Structures Understanding
    Transaction Workflow Management
    Analytical Skills
    Investigative Skills
    Problem-Solving Skills
    Client-Centric Approach
    Familiarity with Investment Operations Lifecycle
    Regulatory Compliance Knowledge (FCA, TPR)
    Proficiency in Microsoft Excel
    Data Analytics Proficiency
    Relevant Industry Certifications (IOC, IMC)
    Stakeholder Engagement

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in custody operations, pension fund administration, or financial oversight. Use keywords from the job description to demonstrate your fit for the Defined Contributions (DC) Service Delivery Consultant role.

    Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of DC pension schemes and your analytical skills. Mention specific examples of how you've successfully managed member transactions or compliance in previous roles.

    Highlight Relevant Skills: Emphasise your familiarity with regulatory requirements, such as FCA CASS rules, and your proficiency in Microsoft Excel. These skills are crucial for the role and should be clearly presented in your application.

    Showcase Your Problem-Solving Abilities: Include examples in your application that demonstrate your proactive approach to problem-solving and your ability to manage client expectations. This will help illustrate your suitability for the role and your alignment with Northern Trust's values.

    How to prepare for a job interview at Northern Trust Corporation

    ✨Understand the Role

    Make sure you have a solid grasp of what a Defined Contributions (DC) Service Delivery Consultant does. Familiarise yourself with the key responsibilities, such as monitoring member transactions and ensuring compliance with regulations. This will help you answer questions confidently and demonstrate your knowledge.

    ✨Showcase Relevant Experience

    Prepare to discuss your previous experience in custody operations or pension fund administration. Highlight specific examples where you've successfully managed member transactions or liaised with stakeholders. This will show that you have the practical skills needed for the role.

    ✨Demonstrate Analytical Skills

    Since the role requires strong analytical and problem-solving skills, be ready to discuss how you've used these abilities in past positions. You might want to prepare a scenario where you identified an operational risk and how you addressed it, showcasing your proactive approach.

    ✨Ask Insightful Questions

    Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the DC Service Delivery team faces. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.

    Defined Contributions (DC) Service Delivery Consultant
    Northern Trust Corporation
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