At a Glance
- Tasks: Lead a global team to ensure timely and accurate payment processing.
- Company: Join Northern Trust, a Fortune 500 financial institution with over 130 years of experience.
- Benefits: Flexible work culture, career growth opportunities, and commitment to community service.
- Other info: Embrace a culture of accountability and continuous improvement in a supportive team.
- Why this job: Make an impact in a dynamic environment while driving innovation in payment operations.
- Qualifications: Experience in financial services and operations management, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Payment Operations Manager is accountable for delivering operational excellence, modernization, and continuous improvement of the Payment Operations (sub-Capability) group which forms part of the Payment Services capability. Reporting to the Global Payment Services Capability Owner, the Payment Operations Manager leads a global team responsible for the timely and accurate processing of payment transactions across Northern Trust direct and indirect clearing channels to include payment lifecycle management and control. The role ensures processes, technology, and people are aligned to deliver high-quality and timely outcomes in a controlled environment. The Payment Operations manager is the single global point of responsibility for performance, collaborating across functions and geographies to achieve enterprise objectives, and is responsible for identifying and supporting modernization efforts, stewarding data and the technology that underpins resilient service delivery.
Key Responsibilities:
- Leadership & Modernisation
- Provide leadership to define and communicate the vision and roadmap for the sub-capability, ensuring alignment with enterprise strategy and client needs.
- Champion modernization and innovation, identifying opportunities to enhance processes and drive productivity.
- Partner across functions supporting the sub-capability, ensuring systems are robust, scalable, and future-ready.
- Operational Excellence
- Responsible for delivery of daily operations, ensuring a resilient and globally consistent operating model.
- Maintain operational processes, controls and oversight to ensure timely and accurate service delivery.
- Risk Management & Compliance
- Maintain a robust control environment aligned to enterprise risk & compliance frameworks.
- Ensure compliance with relevant regulations and internal policies.
- Stakeholder & Client Management
- Comply with service level agreements, providing transparency on service delivery through performance metrics and issue resolution.
- Provide incident response and crisis management for issues impacting the sub-capability.
- Pursue process improvements that enhance client experience and reduce risk.
- Talent & Culture
- Structure, build, lead and inspire a diverse & high-performing team.
- Align workforce planning to Capability objectives.
- Foster a culture of accountability, continuous improvement, and service excellence.
- Manage change effectively, ensuring teams are engaged and resilient.
- Data Stewardship & Performance Accountability
- Maintain responsibility for the quality, completeness, timeliness, and accuracy of all data and outputs aligned with the sub-capability, regardless of where the data sits or which systems produce it.
- Adherence to data governance standards, regulatory requirements, and risk management practices.
The ideal candidate should have a fair amount of the following skills & experience:
- University degree in a relevant field.
- Proven experience in the financial services industry with domain expertise in Payment Operations.
- Proven experience in operations management within a complex, global organization.
- Proven leadership guiding teams across different jurisdictions.
- Proven experience operating within risk, compliance, and resiliency frameworks.
- Operations specialist, with ability to manage multiple priorities and high-quality outcomes.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Demonstrated ability to influence, persuade and deliver concise messaging across a broad, diverse stakeholder group.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center.
Payment Operations Manager-CP (Certified Person) in London employer: Northern Trust Corp
Northern Trust is an exceptional employer, offering a dynamic and inclusive work culture in the heart of London. With a commitment to employee growth and innovation, we provide opportunities for career advancement while fostering a collaborative environment where your contributions are valued. Join us to be part of a globally recognised financial institution that prioritises service excellence and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Operations Manager-CP (Certified Person) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Northern Trust Corp. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Payment Operations Manager-CP (Certified Person) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Northern Trust Corp.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Northern Trust Corp's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Northern Trust Corp
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Northern Trust Corp.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Northern Trust Corp will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Northern Trust Corp employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
