At a Glance
- Tasks: Provide exceptional customer service and protect revenue across our trains and stations.
- Company: Join Northern, the heartbeat of the North, connecting communities through rail travel.
- Benefits: Enjoy free travel, a generous pension scheme, and exclusive discounts.
- Other info: Be part of a diverse team where everyone feels welcome and valued.
- Why this job: Make a real difference to passengers' journeys while developing your skills.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
The predicted salary is between 22050 - 26950 £ per year.
- Revenue Officer
- Join Our Frontline Customer &Revenue Protection Team!Are you confident, customer-focused, and ready to play a keyrole in keeping our railway running safely and smoothly?We're looking for a Revenue Officer to help protect revenue, supportcustomers, and uphold the highest standards across our trains and stations.
This is a fantastic opportunity for someone who thrives in apeople-facing role, enjoys problem-solving, and wants to make a real differenceto passengers' journeys
- What you'll be doing
- As a Revenue Officer, you'll be a visible and approachablepresence on our network. Your day will include:
- Providing exceptional customerservice to every passenger
- Acting as an Authorised Collector, dealing with: Travelirregularities Unpaid Fare Notices Travel Incident Reports Penalty Fares
- Working hand-in-hand with Conductors tomaximise revenue protection
- Checking, validating, and issuing tickets onboard
- Completing reports and documentation to supportrevenue protection activity
- Identifying, reporting, and acting on revenueprotection opportunities
- Maintaining a safe and tidy working environment
- Ensuring full compliance with cash handling andrailway regulations
- Completing assessments to maintain competencyin the role Every day will be different - and you'll be atthe heart of creating safer, smoother, and fairer travel for all
About you
We'd love to hear from you if you have
- Strong written and verbal communication skills
- Great interpersonal skills and confidence dealing with the public
- A good understanding of railway geography (or willingness to learn!)
- A commitment to excellent customer service
- The ability to remain calm, professional, and assertive when needed
- Successful completion of training, including examinations in customer careand commercial duties
- NVQ Level 3 in conflict Management (or willingness to work towards it)
- Safety Matters
Safety is at the heart of everything we do.
In this role youwill
- Take reasonable care for your own safety and that of others
- Follow all health, safety and environmental procedures
- Use PPE and safety equipment correctly
- Report incidents, hazards or unsafe conditions
- Complete emergency procedures when required
- Work only within your level of training and competence Although this is not a Safety Critical or Key Safetypost, you'll still play a crucial part in promoting a positive safety cultureacross the network.
What's in it for you?
At Northern, we don't just value our people - we go the extra mile to supportthem. Here's a taste of what you can look forward to:
- Free Travel: Unlimitedfree travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe
- Generous Pension Scheme: We top upyour contributions by 1.5 times
- Enhanced Family Benefits: We offer 9months of full pay for maternity leave and 2 weeks for paternity leave. Cycle to Work Scheme: Save up to42% on a bike and spread the cost
- Electric Car Scheme: Lease abrand new electric or plugin hybrid car
- Exclusive Discounts: Fromshopping to wellbeing, Northern Perks has you covered. Employee Assistance Programme: 24/7support for family, lifestyle, and more
- Training and
- Career
Development: We offertailored training to our colleagues and opportunities to gain recognisedqualifications.
- Plus enhanced career pathways no matter what part of thebusiness you're in
- Recognition: We know howimportant it is to show how much we appreciate our people.
That's why we haveour Northern Lights and Northern Sparks Awards, recognising and celebratingbrilliance every day
Why Northern?
We're more than just a train operator.
We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainablegrowth.
With 2,650 trains running daily, we're on a mission to improve railtravel and enhance the customer experience while protecting the environment.
Back in 1825, the first passenger train set off in the Northof England, beginning a journey that would transform travel across the world.
We’ve recently celebrated 200 years of the modern railway and, as we reflect onthat legacy, our focus is now on the future as Great British Rail takes shape.
Join us at this pivotal moment in rail history and play your part in ourjourney.
A place for everyone
The best journeys happen when everyone feels welcome on board.
At Northern, we don't just move people from A to B - we're building ateam where everyone feels they belong.
Our talent team can make reasonableadjustments to the process if that's something you need.
We're also a Level 2Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.
We automate parts of our screening process to remove any unconsciousbias and to make sure every application is treated fairly.
All successfuloffers will be subject to a DBS check and a medical assessment.
No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.
#J-18808-Ljbffr
Revenue Protection Officer in Wigan employer: Northern Trains Limited
Northern Trains Limited is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. Located at the Heaton TrainCare Centre, employees benefit from unlimited free travel and a generous pension scheme, making it a rewarding place to work while contributing to the vital operations of train maintenance in the North.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Protection Officer in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Trains Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Trains Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenue Protection Officer in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Trains Limited:Your cover letter is your chance to shine! Tell us why you want to work at Northern Trains Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Trains Limited!
How to prepare for a job interview at Northern Trains Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
