Revenue Protection Officer

Revenue Officer – Join Our Frontline Customer &Revenue Protection Team!Are you confident, customer-focused, and ready to play a keyrole in keeping our railway running safely and smoothly?We're looking for a Revenue Officer to help protect revenue, supportcustomers, and uphold the highest standards across our trains and stations.This is a fantastic opportunity for someone who thrives in apeople-facing role, enjoys problem-solving, and wants to make a real differenceto passengers' journeys

What you'll be doing

• As a Revenue Officer, you'll be a visible and approachablepresence on our network. Your day will include:
• Providing exceptional customerservice to every passenger
• Acting as an Authorised Collector, dealing with:TravelirregularitiesUnpaidFare NoticesTravelIncident ReportsPenaltyFares
• Working hand-in-hand with Conductors tomaximise revenue protection
• Checking, validating, and issuing tickets onboard
• Completing reports and documentation to supportrevenue protection activity
• Identifying, reporting, and acting on revenueprotection opportunities
• Maintaining a safe and tidy working environment
• Ensuring full compliance with cash handling andrailway regulations
• Completing assessments to maintain competencyin the roleEvery day will be different - and you'll be atthe heart of creating safer, smoother, and fairer travel for all

About you

We'd love to hear from you if you have:

• Strong written and verbal communication skills
• Great interpersonal skills and confidence dealing with the public
• A good understanding of railway geography (or willingness to learn!)
• A commitment to excellent customer service
• The ability to remain calm, professional, and assertive when needed
• Successful completion of training, including examinations in customer careand commercial duties
• NVQ Level 3 in conflict Management (or willingness to work towards it)

Safety Matters

Safety is at the heart of everything we do.

In this role youwill:

• Take reasonable care for your own safety and that of others
• Follow all health, safety and environmental procedures
• Use PPE and safety equipment correctly
• Report incidents, hazards or unsafe conditions
• Complete emergency procedures when required
• Work only within your level of training and competenceAlthough this is not a Safety Critical or Key Safetypost, you'll still play a crucial part in promoting a positive safety cultureacross the network.

What's in it for you?

AtNorthern, we don't just value our people - we go the extra mile to supportthem. Here's a taste of what you can look forward to:

• Free Travel: Unlimitedfree travel for you, your partner, and your dependents on Northern services.Plus up to 75% discount on other networks in the UK and Europe
• Generous Pension Scheme: We top upyour contributions by 1.5 times
• Enhanced Family Benefits: We offer 9months of full pay for maternity leave and 2 weeks for paternity leave.Cycle to Work Scheme: Save up to42% on a bike and spread the cost
• Electric Car Scheme: Lease abrand new electric or plugin hybrid car
• Exclusive Discounts: Fromshopping to wellbeing, Northern Perks has you covered.Employee Assistance Programme: 24/7support for family, lifestyle, and more
• Training and Career Development: We offertailored training to our colleagues and opportunities to gain recognisedqualifications. Plus enhanced career pathways no matter what part of thebusiness you're in
• Recognition: We know howimportant it is to show how much we appreciate our people. That's why we haveour Northern Lights and Northern Sparks Awards, recognising and celebratingbrilliance every day

Why Northern?

We're more than just a train operator. We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainablegrowth. With 2,650 trains running daily, we're on a mission to improve railtravel and enhance the customer experience while protecting the environment.Back in 1825, the first passenger train set off in the Northof England, beginning a journey that would transform travel across the world.We’ve recently celebrated 200 years of the modern railway and, as we reflect onthat legacy, our focus is now on the future as Great British Rail takes shape.Join us at this pivotal moment in rail history and play your part in ourjourney.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don't just move people from A to B - we're building ateam where everyone feels they belong. Our talent team can make reasonableadjustments to the process if that's something you need. We're also a Level 2Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview. We automate parts of our screening process to remove any unconsciousbias and to make sure every application is treated fairly. All successfuloffers will be subject to a DBS check and a medical assessment.No matter your background, experience, or whether you call it a bap,barm, or cob... there's a place for you here in the railway.