At a Glance
- Tasks: Deliver exceptional customer service and provide accurate travel information to customers.
- Company: Join Northern, the heartbeat of the North, connecting communities and enhancing rail travel.
- Benefits: Competitive salary, free travel, cycle scheme, and comprehensive training opportunities.
- Other info: Dynamic work environment with opportunities for growth and a commitment to inclusivity.
- Why this job: Be the go-to person for customer queries and make a real difference in their journeys.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
BUSINESS FUNCTION: Customer & Commercial - Stations
SALARY: £30,209 after full training & Probation period first 6 month £25,679 Grade
ROLE TYPE: RSA
HOURS: Full Time - 12 month FTC
Is being the go to source for customer information ‘Your Thing’? We are seeking a dedicated and effective individual to join the Customer Information Point team. You’ll be passionate about contributing to a dynamic work environment by delivering exceptional customer service to our valued customers.
What you’ll be doing:
- Providing exceptional customer service at all times
- Offering accurate and timely travel information to customers
- Being a focal point for customer inquiries and assistance
- Support with Passenger Assistance on the station and from the booking system
- Maintaining open communication with station staff, customers, and other departments
- Liaising with Station Team Leaders as needed
About you:
You are a self-driven individual who thrives in a dynamic customer-focused environment. Your strong interpersonal and communication skills allow you to provide impeccable customer service consistently. With a keen eye for detail, you're known for your organised approach to tasks and your ability to work independently. Your commitment to safety and your ability to adapt to change make you an invaluable addition to our team.
We’re also looking for the following:
- Excellent ability to prioritise
- Be customer focused to high standard
- Be assertive, confident and alert
- Have a high regard for health and safety
- Be able to work to company rules, regulations and standards whilst under pressure
- Be able to work shift patterns including evening and weekend
What’s in it for you?
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts.
Why Northern?
We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.
A place for everyone:
The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.
Customer Information Point Clerk - 12 month FTC in Leeds employer: Northern Trains Limited
Northern Trains Limited is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. Located at the Heaton TrainCare Centre, employees benefit from unlimited free travel and a generous pension scheme, making it a rewarding place to work while contributing to the vital operations of train maintenance in the North.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Information Point Clerk - 12 month FTC in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Trains Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Trains Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Information Point Clerk - 12 month FTC in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Trains Limited:Your cover letter is your chance to shine! Tell us why you want to work at Northern Trains Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Trains Limited!
How to prepare for a job interview at Northern Trains Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
