At a Glance
- Tasks: Be the friendly face at Liverpool Lime Street, assisting customers and ensuring smooth gate operations.
- Company: Join Northern, the heartbeat of the North, connecting communities and enhancing travel experiences.
- Benefits: Enjoy free travel, a stylish uniform, and a fantastic pension scheme.
- Other info: Flexible shifts available, with opportunities for growth and comprehensive training provided.
- Why this job: Make a real impact on customer journeys while developing your skills in a dynamic environment.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus but not required.
The predicted salary is between 25801 - 27041 £ per year.
BUSINESS FUNCTION: Customer & Commercial - Stations
SALARY: £27,041 - Your first 6 months you will be paid a training wage of £25,801
ROLE TYPE: RO2
LOCATION: Liverpool Lime Street
HOURS: Full Time
Keep the gates flowing and the smiles going - Join us as a Gateline Operative. Every journey starts at the station, and you could be the friendly face that helps make it a great one. From helping customers through the gates to answering questions and keeping things running smoothly, you'll play an important role in making sure our customers feel welcome, supported and ready for their journey.
What you'll be doing:
- Assisting customers at the gates with queries, tickets, and travel advice
- Ensuring smooth and efficient operation of the gateline
- Monitoring fare compliance and challenging fare evasion appropriately
- Providing outstanding customer service, even during busy peak times
- Working closely with other station teams to maintain a safe, clean and welcoming environment
About you:
- Great communication and people skills
- A calm, professional manner - especially when things get busy
- A team player with a positive, 'can-do' attitude
- Willingness to work flexible shifts, including early mornings, evenings, weekends and bank holidays
- Previous customer service experience is helpful, but not essential - full training will be provided
What's in it for you?
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
- Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. Certain eligibility criteria will apply.
- Defined Benefit Pension Scheme - you'll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
- Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received. However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Why Northern? We're more than just a train operator. We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,650 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.
A place for everyone: The best journeys happen when everyone feels welcome on board. At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.
No matter your background, experience, or whether you call it a bap, barm, or cob there's a place for you here in the railway.
Gateline Operative employer: Northern Trains Limited
Northern Trains Limited is an excellent employer, offering a supportive work culture where team members are valued and encouraged to grow. Located at the Heaton TrainCare Centre, employees benefit from unlimited free travel and a generous pension scheme, making it a rewarding place to work while contributing to the vital operations of train maintenance in the North.
StudySmarter Expert Advice🤫
We think this is how you could land Gateline Operative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Trains Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Trains Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Gateline Operative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Trains Limited:Your cover letter is your chance to shine! Tell us why you want to work at Northern Trains Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Trains Limited!
How to prepare for a job interview at Northern Trains Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
