At a Glance
- Tasks: Assist customers with journey information and ensure a welcoming station environment.
- Company: Join Northern, a leading train operator connecting communities across the North.
- Benefits: Enjoy free travel for you and your family, plus discounts and a pension scheme.
- Other info: Flexible shifts and opportunities for overtime available.
- Why this job: Be part of a friendly team making a real difference in customer journeys.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 20000 - 28000 € per year.
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant (Static) to join our dedicated Station Team at Warrington Central. As the face of Northern, you’ll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be DoingIn this varied and rewarding role, you’ll:
- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
To succeed in this role, you’ll need:
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
- Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations in South Yorkshire
- A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day
£23,970 during your first 6 months of training
After training, your base salary increases to £28,200
Plus overtime opportunities
Plus mileage allowance (where applicable)
We believe in rewarding our people for their hard work and dedication. That’s why we offer:
- Free travel for you, your partner/spouse, and dependents on Northern services
- 75% off travel with other Train Operating Companies (after 2 years)
- Defined Benefit Pension Scheme — Northern contributes 1.5x your input
- Enhanced Maternity & Paternity Pay – 9 months full pay for maternity and 2 weeks full pay for paternity
- Employee Assistance Programme – 24/7 support for you and your family
- Northern Perks – discounts, instant vouchers, cashback, wellbeing support, and more
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Join us at this pivotal moment in rail history and play your part in our journey.
Customer Relations Assistant in Warrington employer: Northern Trains Limited
At Northern, we pride ourselves on being more than just a train operator; we are a community-focused employer dedicated to enhancing the customer experience while fostering a supportive and inclusive work environment. As a Customer Relations Assistant at Warrington Central, you will enjoy competitive pay, generous benefits including free travel for you and your family, and opportunities for personal growth within a dynamic team that values your contributions. Join us in making a difference in rail travel and be part of a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Warrington
✨Tip Number 1
Familiarise yourself with Northern's services and values. Understanding their commitment to customer service and community connection will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you've successfully handled challenging customer queries, as this is a key aspect of the role.
✨Tip Number 3
Show your flexibility and willingness to work shifts. Be ready to discuss how you can adapt to changing schedules and locations, as this is crucial for a General Purpose Relief team member.
✨Tip Number 4
Engage with current employees or read reviews about working at Northern. This can provide insights into the company culture and expectations, which you can reference in your conversations.
We think you need these skills to ace Customer Relations Assistant in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've provided support or information to customers, as this is crucial for the Customer Relations Assistant position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping others and your commitment to delivering exceptional customer service. Mention specific examples of how you've handled challenging situations in the past.
Showcase Communication Skills:Since excellent communication skills are essential for this role, ensure that your application reflects your ability to communicate clearly and effectively. Use concise language and check for grammar and spelling errors.
Highlight Flexibility and Teamwork:Mention your willingness to work shifts and your ability to collaborate with a team. Provide examples of how you've successfully worked in a team environment and adapted to changing circumstances.
How to prepare for a job interview at Northern Trains Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will resonate well with the values of Northern.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully resolved challenging customer queries. Highlight your ability to think on your feet and provide solutions, as this is crucial for a Customer Relations Assistant.
✨Familiarise Yourself with the Company
Research Northern's services, values, and recent news. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission and goals.
✨Practice Effective Communication
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with friends or family to refine your verbal and non-verbal communication.
