At a Glance
- Tasks: Assist customers with journey information and ensure a welcoming station environment.
- Company: Join Northern, a leading train operator connecting communities across the North.
- Benefits: Enjoy free travel for you and your family, plus discounts and a pension scheme.
- Other info: Flexible shifts and opportunities for overtime available.
- Why this job: Be part of a friendly team making a real difference in customer journeys.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about people and love helping others? We’re on the lookout for a Customer Relations Assistant (Static) to join our dedicated Station Team at Warrington Central. As the face of Northern, you’ll provide essential support and information to our customers, ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different, love solving problems, and enjoy being part of a friendly and supportive team — we’d love to hear from you!
What You’ll Be DoingIn this varied and rewarding role, you’ll:
- Be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations
- Ensure our stations remain safe, clean, and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Support frontline staff across multiple station locations as a General Purpose Relief (GPR) team member
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing, stores, and leaflet stock levels
- Manage station finances, including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
To succeed in this role, you’ll need:
- A genuine passion for delivering exceptional customer service
- Excellent communication skills, both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts, including evenings and weekends, with flexibility around rosters that can change up to 48 hours prior (including location)
- Commitment to working as part of a General Purpose Relief (GPR) team — covering multiple stations in South Yorkshire
- A Guaranteed Sunday Rest Day (GPR) – unless rostered to work that day
£23,970 during your first 6 months of training
After training, your base salary increases to £28,200
Plus overtime opportunities
Plus mileage allowance (where applicable)
We believe in rewarding our people for their hard work and dedication. That’s why we offer:
- Free travel for you, your partner/spouse, and dependents on Northern services
- 75% off travel with other Train Operating Companies (after 2 years)
- Defined Benefit Pension Scheme — Northern contributes 1.5x your input
- Enhanced Maternity & Paternity Pay – 9 months full pay for maternity and 2 weeks full pay for paternity
- Employee Assistance Programme – 24/7 support for you and your family
- Northern Perks – discounts, instant vouchers, cashback, wellbeing support, and more
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
Join us at this pivotal moment in rail history and play your part in our journey.
Customer Relations Assistant in Warrington employer: Northern Trains Limited
At Northern, we pride ourselves on being more than just a train operator; we are a community-focused employer dedicated to enhancing the customer experience while fostering a supportive and inclusive work environment. As a Customer Relations Assistant at Warrington Central, you will enjoy competitive pay, generous benefits including free travel for you and your family, and opportunities for personal growth within a dynamic team that values your contributions. Join us in making a difference in rail travel and be part of a company that truly cares about its people and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Trains Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Trains Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Assistant in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Trains Limited:Your cover letter is your chance to shine! Tell us why you want to work at Northern Trains Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Trains Limited!
How to prepare for a job interview at Northern Trains Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
