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- Tasks: Support customers with IT issues, diagnose and repair equipment, and maintain records.
- Company: Canny Clever Ltd, a disruptor in the IT Retail and Support sector.
- Benefits: Gain professional skills, flexible hours, and potential for full-time employment after apprenticeship.
- Why this job: Kickstart your career in tech with hands-on experience and training.
- Qualifications: GCSE in Maths & English (grade 4 or above) required.
- Other info: Fun office environment with dogs and great career growth opportunities.
The predicted salary is between 800 - 1400 £ per month.
Canny Clever Ltd are looking for a hardworking and enthusiastic Information Communications Support Technician apprentice to join their team. The successful individual will be fully supported within the workplace and will work towards completing the ICT Level 2 Standard.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider: Middlesbrough College. Training course: Information communications technician (level 3).
Hours
Standard hours: 08.00‑20.00 Monday‑Sunday. Flexibility required with occasional late working, early starts. Weekend working will be undertaken on a rota basis. 35 hours a week.
What you’ll do at work
- Deal face to face with customers in our retail store
- Diagnose, repair, install and maintain computer and other IT related equipment and services
- Answering and directing phone calls
- Organising and scheduling appointments
- Assist in the preparation of regular scheduled reports
- Follow office policies and procedures
- Maintain records held in company's electronic systems
- Provide general support to visitors
- Act as the point of contact for internal and external clients
- Any other reasonable duties required by company management
Where you’ll work
Wellwood House, Dark Lane, Morpeth, NE61 1SU
Requirements
GCSE in Maths & English (grade 4 or above). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Analytical skills
- Logical
Other requirements
This vacancy is to start immediately. Therefore, you must be available to start before applying. The closing date, interview date and start date are subject to change. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Individuals are able to undertake an apprenticeship at a higher level than a qualification they currently hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold, as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship. Northern Skills will check candidates' eligibility prior to any interviews.
Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage. This role will require us to conduct an enhanced DBS check in some circumstances. This is because of the types of clients we support and the information they store in our facilities. However, having a criminal record is NOT an automatic bar to being employed with us. We look at each case individually. If you have any questions relating to this, you can call Ken Mosley on 0191 814 3711 for guidance. Anything discussed prior to application will remain totally confidential. The company’s owner brings his dogs to the office most days; therefore, any candidate will need to ensure this will not interfere with any allergies.
About this employer
Canny Clever is a disruptor in the IT Retail and Support sector, with a primary offer of support services to business clients with a head count of between 1 and 1000. Born out of a frustration at the lack of inspired and ethical support options in the business and tech retail sectors. Canny Clever also provide services to our retail clients, those consumers who need help with phones, tablets, laptops, computers. This is in addition to the supply of new, quality refurbished computers, laptops and gaming systems, accessories, a full diagnostics together with a repair offering. Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.
Apply now
Closes in 12 days (Tuesday 10 February 2026 at 11:59pm)
ICT Support Technician Apprentice – Level 2 in Morpeth employer: Northern Skills Group
Contact Detail:
Northern Skills Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician Apprentice – Level 2 in Morpeth
✨Tip Number 1
Get to know the company before your interview! Research Canny Clever and their services so you can show genuine interest. This will help us stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your communication skills! As an ICT Support Technician, you'll be dealing with customers face-to-face and over the phone. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled tech issues in the past. We want to hear about your analytical approach and how you can apply that to diagnosing and repairing IT equipment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates like you who are ready to jump into the world of ICT support.
We think you need these skills to ace ICT Support Technician Apprentice – Level 2 in Morpeth
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the opportunity to learn and grow as an ICT Support Technician. A little enthusiasm can go a long way!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Early: Don’t wait until the last minute to submit your application! We encourage you to apply through our website as soon as possible to avoid disappointment. The sooner we see your application, the better!
How to prepare for a job interview at Northern Skills Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to ICT support. Familiarise yourself with common issues that customers face and how to resolve them. This will show your potential employer that you're ready to tackle the challenges of the role.
✨Practice Customer Interaction
Since you'll be dealing face-to-face with customers, practice your communication skills. Role-play scenarios where you diagnose and repair equipment, ensuring you can explain technical issues in a way that's easy for customers to understand.
✨Show Enthusiasm for Learning
As an apprentice, your willingness to learn is key. Be prepared to discuss why you want to pursue this apprenticeship and how it fits into your career goals. Highlight any relevant experiences or qualifications that demonstrate your commitment to the field.
✨Be Flexible and Adaptable
The job requires flexibility with hours, including weekends and late shifts. During the interview, express your willingness to adapt to the needs of the business. This shows that you're not only committed but also ready to be a team player.
