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- Tasks: Support the IT service desk and contribute to exciting IT projects.
- Company: Join Analox Sensor Technology, a team-driven company focused on innovation.
- Benefits: Gain hands-on experience, professional training, and potential for a permanent role.
- Why this job: Kickstart your IT career with real-world experience and valuable skills.
- Qualifications: GCSEs in Maths and English (grade 4 or above) required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 18000 - 25000 £ per year.
Northern Skills is recruiting on behalf of Analox Sensor Technology, who are looking for an IT Helpdesk Apprentice to join their hardworking team. They are looking for someone with a keen interest in IT, either from previous education paths or a personal interest.
Training course: Information communications technician (level 3)
Hours: Monday - Friday. Times TBC. 39 hours a week
Duration: 1 year 6 months
What you’ll do at work:
- Support the IT service desk by responding to incoming tickets and service requests.
- Contribute towards the upkeep of IT documentation, including peer reviewing.
- Act as the first point of contact for IT issues.
- Accountable for escalation of IT problems to second-line support teams or the IT manager, where applicable.
- Create new user accounts and deliver training for both new and existing users.
- Contribute towards monthly KPI metrics, with an aim to drive continuous improvement of services.
- Contribute towards IT projects both internally and across the wider organisation.
The job description is not intended to be exhaustive.
Where you’ll work: 15 ELLERBECK COURT, STOKESLEY BUSINESS PARK, STOKESLEY, MIDDLESBROUGH, TS9 5PT
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: MIDDLESBROUGH COLLEGE
Requirements:
- GCSE in Maths & English (grade 4 or above).
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills: Initiative
About this employer: At Analox, our values, teamwork, commitment to excellence, customer focus, pride, integrity, and boldness are at the heart of everything we do, guiding how we work together, innovate and serve our customers.
After this apprenticeship: Potential permanent position upon completion of this apprenticeship program, depending on business needs.
The contact for this apprenticeship is: MIDDLESBROUGH COLLEGE.
The reference code for this apprenticeship is VAC2000018826.
IT Helpdesk Apprentice employer: Northern Skills Group
Contact Detail:
Northern Skills Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Apprentice
✨Tip Number 1
Get your networking game on! Reach out to people in the IT field, especially those who work at Analox or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on common questions for IT roles and think about how you can showcase your passion for technology.
✨Tip Number 3
Show off your skills! If you’ve done any personal projects or have relevant experience, be ready to discuss them. Whether it’s building a website or troubleshooting tech issues, real-life examples can make a big impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Helpdesk Apprentice
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about IT! Share any personal projects or experiences that highlight your interest. This will help us see your enthusiasm and commitment to the field.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight relevant skills and experiences that align with what we're looking for in an IT Helpdesk Apprentice.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This shows us you can communicate effectively!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northern Skills Group
✨Know Your IT Basics
Brush up on your fundamental IT knowledge, especially around common issues that might come up in a helpdesk role. Be ready to discuss basic troubleshooting steps and tools you’re familiar with, like PowerShell or Linux.
✨Show Your Passion for IT
Make sure to express your genuine interest in IT during the interview. Share any personal projects or experiences that highlight your enthusiasm and willingness to learn. This can really set you apart from other candidates.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific IT problems. Think through some common issues and how you would approach resolving them, as this shows your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the training process, or the company culture. This not only shows your interest but also helps you determine if the role is the right fit for you.