At a Glance
- Tasks: Support customers and maintain IT equipment while gaining hands-on experience.
- Company: Join a friendly team at Canny Clever Group Limited.
- Benefits: Earn while you learn with a competitive wage and professional training.
- Other info: Great opportunity for career progression to Level 3 training.
- Why this job: Kickstart your tech career with a Level 2 apprenticeship and real-world experience.
- Qualifications: No specific qualifications needed, just a passion for tech!
The predicted salary is between 14560 - 14560 € per year.
We are looking for a responsible Retail Support Technician to perform a variety of technical and installation tasks, while working towards a Level 2 apprenticeship.
Eligibility
Anyone between 16 and 21 years old can start a foundation apprenticeship. If you are between 22 and 24 years old, you can start if you meet one of the following criteria:
- Have an EHC plan.
- Are in care or have been in care.
- Are in prison or have been in prison.
Responsibilities
This list is provided as an indicative guide to expected duties only:
- Deal face‑to‑face with customers in our retail store.
- Diagnose, repair, install and maintain computer and other IT‑related equipment and services.
- Answer and direct phone calls.
- Organise and schedule appointments.
- Assist in the preparation of regular scheduled reports.
- Follow office policies and procedures.
- Maintain records held in the company’s electronic systems.
- Provide general support to visitors.
- Act as the point of contact for internal and external clients.
- Perform any other reasonable duties required by company management.
Work Location
Wellwood House, Dark Lane, Morpeth, NE61 1SU
Hours
Standard hours: Monday to Sunday, 08:00–20:00, 35 hours per week.
Start Date
Monday 6 July 2026
Duration
8 months
Training
Apprenticeships include specialist training time away from work to gain professional knowledge and skills.
Training Provider
Middlesbrough College
Training Course
Hardware, Network and Infrastructure Foundation Apprenticeship (Level 2)
Wage
£14,560 for the first year, then could increase depending on age.
Requirements
There are no specific qualifications or experience required for a foundation apprenticeship.
Other Requirements
An enhanced DBS check will be conducted in some circumstances. Candidates may need to consider potential allergies if they are sensitive to dogs, as the owner brings dogs to the office most days.
Future Opportunities
The successful candidate is anticipated to progress onto a Level 3 (or equivalent) accredited training course with Canny Clever Group Limited after completing the Level 2 apprenticeship.
Apprentice Retail Support Technician employer: Northern Skills Group
Canny Clever Group Limited is an exceptional employer that prioritises the growth and development of its apprentices, offering a supportive work environment in Morpeth. With a commitment to hands-on training and a clear pathway to further qualifications, employees can expect to thrive both personally and professionally while enjoying a collaborative culture that values teamwork and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Retail Support Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wellwood House and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine in front of the hiring team.
✨Tip Number 3
Dress the part! Even though it’s a tech role, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice Retail Support Technician
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and customer service shine through. We want to see that you're excited about the role and eager to learn as you work towards your Level 2 apprenticeship.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. Even if you don’t have direct experience, think about any tech-related tasks or customer interactions you've had that could relate to the Retail Support Technician role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your sentences are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Northern Skills Group
✨Know Your Tech Basics
Brush up on your knowledge of computer and IT-related equipment. Be ready to discuss common issues and solutions, as well as any relevant experience you might have, even if it's just from personal projects or studies.
✨Customer Interaction Practice
Since you'll be dealing face-to-face with customers, practice how you would handle different scenarios. Think about how to explain technical issues in simple terms and how to maintain a friendly, professional demeanour.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and tasks. You might be asked about scheduling appointments or maintaining records, so think of examples where you've successfully organised your workload.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows your interest and enthusiasm for the position.
