At a Glance
- Tasks: Manage calls, respond to incidents, and ensure smooth operations.
- Company: Join a supportive team in a dynamic operations environment.
- Benefits: Earn £13.70 per hour, enjoy 28 days holiday, and receive full training.
- Other info: Embrace a diverse workplace where everyone can thrive.
- Why this job: Perfect for organised individuals who thrive under pressure and love problem-solving.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 28500 - 30000 € per year.
£13.70 per hour | Full-Time | 6:30am to 6:30pm. Shift pattern: 2 days on, 2 days off and 3 days on - week 1; 2 days off, 2 days on and 3 days off - week 2.
Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours. This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You will work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
Responsibilities
- Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
- Accurately recording incidents and events using company systems and reporting tools
- Conducting employee welfare calls and resolving dropped shifts or absence cover
- Monitoring CCTV and reporting anything out of the ordinary
- Liaising with mobile response units to ensure effective incident handling
What We're Looking For (Qualifications)
- A genuine passion for delivering excellent customer service
- Strong problem-solving skills with the ability to multitask and prioritise effectively
- Clear, confident communication skills (both written and verbal)
- A polite, professional telephone manner
- Strong IT and administrative skills with excellent attention to detail
- Professional and confident working independently
What We Offer (Benefits)
- Competitive pay of £13.70 per hour
- Full training on all systems and procedures
- 28 days holiday (pro rata for part-time roles)
- Company contributory pension scheme
- Full uniform provided
- A supportive and inclusive working environment
We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.
Control Room Coordinator employer: Northern Security Ltd
As a Control Room Coordinator, you will thrive in a supportive and inclusive environment that values your skills and experience. With competitive pay, comprehensive training, and a commitment to employee growth, this role offers a unique opportunity to make a meaningful impact while enjoying a balanced work-life schedule. Join us in a dynamic setting where your contributions are recognised and appreciated, ensuring our services run smoothly around the clock.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role requires clear and confident communication, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled challenges, as this will demonstrate your ability to multitask and prioritise effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the team you'll be working with.
We think you need these skills to ace Control Room Coordinator
Some tips for your application 🫡
Show Your Calmness:In your application, highlight any experiences where you’ve had to stay calm under pressure. We want to see how you handle stressful situations, so share specific examples that showcase your ability to keep a cool head.
Be Organised:Since this role requires strong organisational skills, make sure your application is well-structured and easy to read. Use bullet points for your skills and experiences, and don’t forget to mention any relevant tools or systems you’re familiar with.
Communicate Clearly:Your written communication should reflect the clear and confident style we’re looking for. Avoid jargon and keep it professional yet friendly. Remember, we value excellent communication skills, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Northern Security Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing incoming calls and monitoring CCTV. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will highlight your ability to maintain a professional telephone manner.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or made decisions independently. Think about times when you had to prioritise tasks or handle unexpected incidents. This will showcase your strong problem-solving skills and ability to multitask, which are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training processes, or team dynamics. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
