At a Glance
- Tasks: Manage calls, monitor CCTV, and support our security team during nights and weekends.
- Company: Join a supportive and inclusive operations team in Carlisle.
- Benefits: Earn £14.50 per hour, enjoy 28 days holiday, and receive full training.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be the heartbeat of our security services and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 14 - 14 £ per hour.
£14.50 per hour Support Cover - Based in our Carlisle Office
Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team – playing a key role in keeping our security services running smoothly during nights and weekends. Working with a wide range of clients across North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do – we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
Role & Responsibilities
- Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
- Monitoring CCTV.
- Liaising with our mobile response units.
Skills & Experience
- A passion for delivering excellent customer service levels.
- A natural problem solver who can multitask and prioritise.
- Excellent communication skills, (written and verbal) including a polite professional telephone manner.
- Strong IT and administration skills.
- Attention to detail and accuracy of reporting is essential.
- Be able to work under pressure with a positive attitude.
Applicants must be
- Smart, polite, and approachable
- Punctual and dependable
- Flexible with shift work (including weekends and nights)
- Able to provide a 5-year checkable work history for BS7858 screening
Benefits of the role
- Full training will be provided
- 28 days holiday (pro rata for part time hours)
- Company contributory pension scheme available
- Full uniform provided
- Double time on bank holidays
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Support Control Room Operator in Carlisle employer: Northern Security Ltd
Join our dynamic Operations Team in Carlisle as a Support Control Room Operator, where your role is pivotal in ensuring the safety and security of our clients across North England. We pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth, offering full training, a generous holiday allowance, and a contributory pension scheme. With a commitment to excellence and a focus on teamwork, we provide a rewarding environment for those who thrive under pressure and are dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Support Control Room Operator in Carlisle
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and customer service passion – that's what employers love to see!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. A simple check-in can keep you on the radar and show that you're genuinely interested in the role.
We think you need these skills to ace Support Control Room Operator in Carlisle
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can keep things running smoothly, especially under pressure, just like in the role of a Support Control Room Operator.
Communicate Clearly:Since excellent communication is key for this position, make sure your written application reflects that. Use clear and concise language, and don’t forget to showcase your polite and professional tone – it’s all about making a great first impression!
Demonstrate Your Problem-Solving Skills:We love a natural problem solver! In your application, share examples of how you've tackled challenges in the past. This will show us that you can think on your feet and handle any situation that comes your way.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Northern Security Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Support Control Room Operator. Familiarise yourself with the key tasks like managing calls, monitoring CCTV, and liaising with mobile response units. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role requires a natural problem solver, prepare examples from your past experiences where you've successfully handled challenging situations. Think about times when you had to multitask or prioritise under pressure, and be ready to share these stories during the interview.
✨Communicate Clearly and Professionally
Excellent communication is key for this position. Practice your verbal and written communication skills before the interview. You might even want to rehearse common interview questions with a friend to ensure you come across as polite and professional, especially over the phone.
✨Demonstrate Your Customer Service Passion
This role is all about delivering excellent customer service, so be prepared to discuss your passion for helping others. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction, and highlight your friendly and proactive approach.
