At a Glance
- Tasks: Manage calls, coordinate shifts, and ensure smooth operations overnight.
- Company: Join a supportive team dedicated to safety and service excellence.
- Benefits: Earn £14.50/hour, enjoy 28 days holiday, and receive full training.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Make a real impact while working flexible night shifts with great perks.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 14.5 - 14.5 £ per hour.
- £14.50 per hour (approx. £31,600 per year)
- Nights, 8.30pm to 8.30am, 4 on 4 off
- Based in our Carlisle office
- No Security Experience Needed, Full Training Provided
Are you organised, calm under pressure and great on the phone? If so, we would love to hear from you.
This role could be a great fit if you have worked as a
- Customer Service Advisor or Call Centre Advisor. You are used to handling a busy phone line, staying calm with every type of caller, and logging every call accurately.
- Industrial or Temp Recruitment Consultant. You know what it takes to fill shifts at short notice, ring round your workers, and keep clients happy when someone does not turn up.
- Administrator, Scheduler or Coordinator. You love keeping things organised, getting the details right, and making sure nothing falls through the cracks.
If that sounds like you, you already have most of the skills you need. We will teach you the rest.
We are looking for a friendly and proactive Operations Coordinator to join our Operations Team, playing a key role in keeping our security services running smoothly overnight.
We work with a wide range of clients across the North of England to keep people, properties and businesses safe.
Our control room runs 24/7, coordinating our services and keeping our security officers safe while they are on shift.
Our team is the heart of everything we do.
We believe in treating our people well, supporting their growth, and creating a workplace that is inclusive and fair.
From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
- What you will be doing
- Answering and managing incoming calls from clients and officers, prioritising them and responding in line with company procedures, and escalating where appropriate
- Keeping accurate records and reports of all incidents and occurrences using our systems and reporting tools
- Making welfare calls to our officers while they are on shift
- Arranging cover for dropped shifts and absences
- Monitoring CCTV
- Liaising with our mobile response units
- What we are looking for
- A passion for delivering excellent customer service
- A natural problem solver who can multitask and prioritise
- Excellent written and verbal communication skills, with a polite and professional telephone manner
- Strong IT and administration skills, with attention to detail and accuracy in your reporting
- The ability to work under pressure with a positive attitude
Experience in customer service, a call centre, industrial or temp recruitment, administration, scheduling or dispatch would be ideal.
- You will need to be
- Smart, polite and approachable
- Punctual and dependable
- Happy to work 12 hour night shifts (8pm to 8am) on a 4 on 4 off pattern, including weekends on rotation
- Able to provide a 5 year checkable work history for BS7858 screening
What we offer
- Work 4 days, then enjoy 4 days off
- Full training
- 28 days holiday
- Company contributory pension scheme
- Full uniform
- Double time on bank holidays
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Operations Coordinator (Nights - 4 on 4 off) in Carlisle employer: Northern Security Ltd
Northern Security Ltd is an excellent employer, offering a supportive work culture that values independence and professionalism. Employees benefit from comprehensive training, a generous pension scheme, and 28 days of holiday, ensuring a healthy work-life balance. Working in the picturesque Ambleside location not only provides a rewarding job experience but also fosters personal growth and development within the security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator (Nights - 4 on 4 off) in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northern Security Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northern Security Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Coordinator (Nights - 4 on 4 off) in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northern Security Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Northern Security Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northern Security Ltd!
How to prepare for a job interview at Northern Security Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
