At a Glance
- Tasks: Manage calls, monitor CCTV, and support our security team during nights and weekends.
- Company: Join a supportive and inclusive operations team in Carlisle.
- Benefits: Earn £14.50 per hour, enjoy 28 days holiday, and receive full training.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be the heartbeat of our security services and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29 - 30 £ per hour.
£14.50 per hour Support Cover - Based in our Carlisle Office
Are you a reliable and organised individual who enjoys working independently and staying calm under pressure? We're looking for a friendly and proactive Administrator to join our Operations Team—playing a key role in keeping our security services running smoothly during nights and weekends. Working with a wide range of clients across North England to keep people, properties, and businesses safe. The focus of the control room is the responsibility for the out of hours operational delivery and ensuring the safety of our security officers is monitored. Our team is the heart of everything we do—we believe in treating our people well, supporting their growth, and creating a workplace that's inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
Role & Responsibilities
- Manage all incoming calls, prioritise, and respond according to company procedures and industry requirements, always following procedures and escalating where appropriate.
- Maintain accurate records and reports of all incidents and occurrences using the appropriate systems and reporting tools.
- Employee welfare calls, dealing with and resolving 'dropped shifts' / absence cover.
- Monitoring CCTV.
- Liaising with our mobile response units.
Skills & Experience
- A passion for delivering excellent customer service levels.
- A natural problem solver who can multitask and prioritise.
- Excellent communication skills, (written and verbal) including a polite professional telephone manner.
- Strong IT and administration skills.
- Attention to detail and accuracy of reporting is essential.
- Be able to work under pressure with a positive attitude.
Applicants must be
- Smart, polite, and approachable
- Punctual and dependable
- Flexible with shift work (including weekends and nights)
- Able to provide a 5-year checkable work history for BS7858 screening
Benefits of the role
- Full training will be provided
- 28 days holiday (pro rata for part time hours)
- Company contributory pension scheme available
- Full uniform provided
- Double time on bank holidays
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment and in which all decisions are based on merit.
Control Room Support Operator in Carlisle employer: Northern Security Ltd
Join our dynamic Operations Team in Carlisle as a Control Room Support Operator, where your role is pivotal in ensuring the safety and security of our clients across North England. We pride ourselves on fostering a supportive and inclusive work culture that prioritises employee growth, offering full training, a generous holiday allowance, and a contributory pension scheme. With a commitment to excellence and a focus on teamwork, we provide a rewarding environment for those who thrive under pressure and are dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Support Operator in Carlisle
✨Tip Number 1
First things first, don’t just sit back and wait for the perfect job to land in your lap. Get proactive! Reach out to companies directly, especially if you see a role that fits you like a glove. A friendly call or email can make all the difference.
✨Tip Number 2
Networking is key! Connect with people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or be able to refer you to someone looking for a Control Room Support Operator.
✨Tip Number 3
When you get that interview, prepare to shine! Research the company and understand their values. Be ready to discuss how your skills align with their needs, especially around customer service and problem-solving—those are big for this role!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
We think you need these skills to ace Control Room Support Operator in Carlisle
Some tips for your application 🫡
Show Your Organisational Skills:In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can keep things running smoothly, especially under pressure—so share examples that showcase your skills!
Communicate Clearly:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Your Customer Service Passion:We love candidates who are passionate about delivering top-notch customer service. In your application, mention any relevant experiences where you’ve gone above and beyond to help others—this will really stand out to us!
Apply Through Our Website:To make the process smoother for both you and us, we encourage you to apply through our website. It’s quick and easy, and it ensures your application gets to the right place without any hassle!
How to prepare for a job interview at Northern Security Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Control Room Support Operator. Familiarise yourself with the key tasks like managing incoming calls, monitoring CCTV, and liaising with mobile response units. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the role requires a natural problem solver, prepare examples from your past experiences where you've successfully handled challenging situations. Think about times when you had to multitask or prioritise under pressure, and be ready to share these stories during the interview.
✨Communicate Clearly and Professionally
Excellent communication skills are crucial for this role. Practice speaking clearly and confidently, especially when discussing your experiences. Remember to maintain a polite and professional tone, as this reflects your ability to handle calls and interact with clients effectively.
✨Demonstrate Your Reliability
Being punctual and dependable is key for a Control Room Support Operator. During the interview, emphasise your reliability by sharing examples of how you've consistently met deadlines or maintained a strong attendance record in previous roles. This will reassure them that you can be counted on, especially during nights and weekends.
