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- Tasks: Manage calls, respond to incidents, and ensure smooth operations.
- Company: Join a supportive team dedicated to excellent service.
- Benefits: Earn £13.70/hour, enjoy 28 days holiday, and receive full training.
- Why this job: Be the calm in the storm and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible shifts with a focus on teamwork and inclusivity.
The predicted salary is between 11 - 16 £ per hour.
£13.70 per hour | Full-Time | 6:30am to 6:30pm. Shift pattern: 2 days on, 2 days off and 3 days on - week 1; 2 days off, 2 days on and 3 days off - week 2.
Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours. This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You will work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.
Responsibilities:- Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
- Accurately recording incidents and events using company systems and reporting tools
- Conducting employee welfare calls and resolving dropped shifts or absence cover
- Monitoring CCTV and reporting anything out of the ordinary
- Liaising with mobile response units to ensure effective incident handling
- A genuine passion for delivering excellent customer service
- Strong problem-solving skills with the ability to multitask and prioritise effectively
- Clear, confident communication skills (both written and verbal)
- A polite, professional telephone manner
- Strong IT and administrative skills with excellent attention to detail
- Professional and confident working independently
- Competitive pay of £13.70 per hour
- Full training on all systems and procedures
- 28 days holiday (pro rata for part-time roles)
- Company contributory pension scheme
- Full uniform provided
- A supportive and inclusive working environment
We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.
Control Room Coordinator in Carlisle employer: Northern Security Ltd
Contact Detail:
Northern Security Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Coordinator in Carlisle
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Since this role requires a professional telephone manner, try role-playing with a friend or family member to get comfortable with handling calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve successfully managed incidents or multitasked under pressure. We love hearing about real-life experiences!
✨Tip Number 4
Be ready for the unexpected! In a control room, things can change quickly. Prepare yourself to discuss how you would handle various scenarios during the interview. It’ll show us you’re calm under pressure!
We think you need these skills to ace Control Room Coordinator in Carlisle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your skills that match the Control Room Coordinator role. We want to see how your experience aligns with our needs, so don’t hold back on showcasing your organisational skills and calmness under pressure!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your written application reflects that. Use clear and confident language, and don’t forget to mention any relevant experience you have in customer service or handling calls professionally.
Highlight Your Attention to Detail: We’re looking for someone with a strong eye for detail, so be sure to include examples in your application where you’ve demonstrated this skill. Whether it’s through accurate reporting or managing incidents, let us know how you keep things running smoothly!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity in our Operations Team!
How to prepare for a job interview at Northern Security Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Control Room Coordinator role. Familiarise yourself with the responsibilities listed in the job description, such as managing incoming calls and monitoring CCTV. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to discuss examples of how you've effectively communicated in previous jobs. Think about times when you had to handle difficult situations over the phone or relay important information clearly. Practising these scenarios can help you feel more confident during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific examples of how you've tackled challenges in the past. The interviewer will likely want to know how you prioritise tasks and make decisions under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Prepare Questions to Ask
At the end of the interview, you'll probably be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training processes, or what a typical day looks like. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.