Control Room Administrator in Carlisle

Overview

£13.70 per hour | Full-Time | 6:30am to 6:30pm.

Shift pattern: 2 days on, 2 days off and 3 days on – week 1; 2 days off, 2 days on and 3 days off – week 2.

Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co-Ordinator to join our Operations Team, playing a vital role in keeping our services running smoothly outside of standard hours.

This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You\\\’ll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in-house systems will be provided.

Responsibilities

• Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
• Accurately recording incidents and events using company systems and reporting tools
• Conducting employee welfare calls and resolving dropped shifts or absence cover
• Monitoring CCTV and reporting anything out of the ordinary
• Liaising with mobile response units to ensure effective incident handling

What We\\\’re Looking For (Qualifications)

• A genuine passion for delivering excellent customer service
• Strong problem-solving skills with the ability to multitask and prioritise effectively
• Clear, confident communication skills (both written and verbal)
• A polite, professional telephone manner
• Strong IT and administrative skills with excellent attention to detail
• Professional and confident working independently

What We Offer (Benefits)

• Competitive pay of £13.70 per hour
• Full training on all systems and procedures
• 28 days holiday (pro rata for part-time roles)
• Company contributory pension scheme
• Full uniform provided
• A supportive and inclusive working environment

We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience, and potential, free from discrimination or harassment.