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- Tasks: Manage scheduling and planning for security officers across multiple regions.
- Company: Join a fast-growing company focused on delivering outstanding service to clients.
- Benefits: Enjoy full training, 28 days holiday, and a contributory pension scheme.
- Why this job: Make an impact in a dynamic environment while building positive relationships with clients and colleagues.
- Qualifications: Experience in high-volume system-based planning is preferred; strong communication skills are essential.
- Other info: Flexible working hours from Monday to Friday, with opportunities for problem-solving and resource optimisation.
The predicted salary is between 30000 - 42000 £ per year.
This exciting role within our fast growing company offers an excellent opportunity to make an impact in a dynamic and fast-paced environment. You will report directly to the Head of Operations, helping deliver outstanding service to our clients.
The Operations scheduler is a critical role managing forward planning and scheduling of security officers, ensuring that we meet contractual commitments to our customers. Deploying appropriately trained personnel to client sites across the Northwest and East regions.
You will ideally already have experience of high-volume system-based planning, preferably but not essentially of people resources, as this position will involve rostering 200 plus employees. Working 42.5 hours flexibility Monday to Friday. Salary dependant on experience.
Role Description:Responsibilities for this position include, but are not limited to:
- Managing existing and driving improvement in all employee rotas, working towards regularised working patterns and long-term advanced notice of shift allocations.
- Responsible for the organisation of security officer availability, annual leave planning and dropped shift / absence cover (supported by our 24*7 Control Room).
- Acquire an in depth understanding of the unique service delivery requirements of each customer site ensuring that we can meet all customer scheduled and ad hoc needs and that site specific requests are fulfilled to the customers satisfaction.
- Working with our customer and officers, building and maintain excellent, positive relationships.
- Be proactive and forward thinking in the planning approach to achieve an optimised resource schedule that maximises flexibility.
- Experience and understanding of resource planning systems, to ensure we utilise available software tools and systems to create efficient schedules and generate meaningful reports to support business operations.
- Completing effective handovers with the senior management team and night shift controllers.
- Liaise with HR and the Operations Management team to identify current and future recruitment needs and succession planning goals.
- Will possess extensive experience of system based rosta planning, ideally but not essentially within a security / manned resourcing environment.
- Be a skilled administrator with the ability to prioritise multiple tasks simultaneously.
- Excellent people management and communication skills plus the ability to engage with colleagues and customers at all levels is essential.
- Thrive on finding solutions and problem solving.
- Full training will be provided
- 28 days holiday (pro rata for part time hours)
- Company contributory pension scheme available
Scheduler employer: Northern Security Limited
Contact Detail:
Northern Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with resource planning systems and tools that are commonly used in scheduling roles. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the requirements of the Scheduler position.
✨Tip Number 2
Network with professionals in the security and operations management sectors. Engaging with individuals who have experience in similar roles can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed high-volume scheduling or rostering in the past. Highlighting your problem-solving skills and ability to adapt to changing circumstances will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and people management skills by preparing to share experiences where you've built positive relationships with colleagues or clients. This is crucial for a role that involves liaising with various stakeholders and ensuring customer satisfaction.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and resource planning. Emphasise any previous roles where you managed rotas or worked with high-volume systems, especially in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Scheduler role and how your skills align with the responsibilities outlined in the job description. Mention your ability to build relationships and your proactive approach to problem-solving.
Showcase Relevant Skills: Highlight specific skills that are crucial for this position, such as excellent communication, administration, and people management skills. Provide examples of how you've successfully prioritised tasks and managed multiple responsibilities in past roles.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Scheduler role.
How to prepare for a job interview at Northern Security Limited
✨Showcase Your Scheduling Experience
Be prepared to discuss your previous experience with high-volume system-based planning. Highlight any specific tools or software you have used for rostering and how you managed large teams effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves managing employee rotas and addressing absences, be ready to share examples of how you've successfully solved scheduling conflicts or improved existing processes in past roles.
✨Understand Customer Needs
Research the company’s clients and their unique service delivery requirements. Be ready to discuss how you would ensure that these needs are met and how you would build positive relationships with both clients and security officers.
✨Emphasise Communication Skills
Excellent communication is key in this role. Prepare to demonstrate your ability to engage with colleagues and customers at all levels, perhaps by sharing examples of successful collaborations or conflict resolutions from your past experiences.
