£14.50 per hour (approx. £31,600 per year)
Nights, 8.30pm to 8.30am, 4 on 4 off
Based in our Carlisle office
No security experience needed, full training provided
Are you organised, calm under pressure and great on the phone? If so, we would love to hear from you.
This role could be a great fit if you have worked as a:
- Customer Service Advisor or Call Centre Advisor. You are used to handling a busy phone line, staying calm with every type of caller, and logging every call accurately.
- Industrial or Temp Recruitment Consultant. You know what it takes to fill shifts at short notice, ring round your workers, and keep clients happy when someone does not turn up.
- Administrator, Scheduler or Coordinator. You love keeping things organised, getting the details right, and making sure nothing falls through the cracks.
If that sounds like you, you already have most of the skills you need. We will teach you the rest.
We are looking for a friendly and proactive Operations Coordinator to join our Operations Team, playing a key role in keeping our security services running smoothly overnight.
We work with a wide range of clients across the North of England to keep people, properties and businesses safe. Our control room runs 24/7, coordinating our services and keeping our security officers safe while they are on shift. Our team is the heart of everything we do. We believe in treating our people well, supporting their growth, and creating a workplace that is inclusive and fair. From our control room to our mobile response units, we work around the clock to deliver a high standard of service.
What you will be doing
- Answering and managing incoming calls from clients and officers, prioritising them and responding in line with company procedures, and escalating where appropriate
- Keeping accurate records and reports of all incidents and occurrences using our systems and reporting tools
- Making welfare calls to our officers while they are on shift
- Arranging cover for dropped shifts and absences
- Monitoring CCTV
- Liaising with our mobile response units
What we are looking for
- A passion for delivering excellent customer service
- A natural problem solver who can multitask and prioritise
- Excellent written and verbal communication skills, with a polite and professional telephone manner
- Strong IT and administration skills, with attention to detail and accuracy in your reporting
- The ability to work under pressure with a positive attitude
Experience in customer service, a call centre, industrial or temp recruitment, administration, scheduling or dispatch would be ideal.
You will need to be
- Smart, polite and approachable
- Punctual and dependable
- Happy to work 12 hour night shifts (8pm to 8am) on a 4 on 4 off pattern, including weekends on rotation
- Able to provide a 5 year checkable work history for BS7858 screening
What we offer
- Work 4 days, then enjoy 4 days off
- Full training
- 28 days holiday
- Company contributory pension scheme
- Full uniform
- Double time on bank holidays
We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Operations Coordinator (Nights - 4 on 4 off) in Cumberland employer: Northern Security Limited
Northern Security Limited is an excellent employer that prioritises the well-being and professional development of its staff. With a strong focus on creating a supportive work culture, employees benefit from flexible shift patterns, a comprehensive pension plan, and the provision of uniforms, all while contributing to a safe environment in the vibrant Stockton-on-Tees community. Join us to be part of a dedicated team where your role as a Security Officer is valued and recognised.
